Milestone Technologies, Inc.

AWS Architect - Telephony and Bedrock

Milestone Technologies, Inc.  •  Kochi, JP (Onsite)  •  3 months ago
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Job Description

Job Title: AWS Connect Solutions Architect – CTI & AI

We are looking for a hands-on AWS Connect Solutions Architect with deep expertise in designing and executing Amazon Connect telephony and CTI solutions, strong knowledge of the AWS ecosystem, and the ability to leverage AWS Bedrock–based AI capabilities wherever applicable. The role requires a mix of architecture ownership and direct implementation of contact center workflows, integrations, and automation.

Key Responsibilities

  • Architect and build end-to-end Amazon Connect contact flows, routing logic, queues, and agent experiences
  • Implement CTI integrations with Salesforce including screen pop, click-to-call, call logging, and case automation
  • Develop AWS-native services using Lambda, DynamoDB, Kinesis, EventBridge, and API Gateway to support telephony workflows
  • Design and implement AWS Bedrock/GenAI use cases such as call summarization, agent assist, and intelligent automation
  • Ensure secure, scalable, and highly available contact center architecture with monitoring and observability
  • Collaborate with business and product teams to translate CX requirements into working solutions
  • Own deployments using Terraform/CDK and CI/CD pipelines and provide production support

Required Skills

  • 8+ years experience with strong hands-on expertise in Amazon Connect and CTI
  • Deep understanding of AWS services and event-driven architectures
  • Experience integrating Amazon Connect with Salesforce or similar CRM
  • Practical exposure to AWS Bedrock, Lex, or AI-driven contact center use cases
  • Strong problem-solving and execution mindset with architect-level design capability

Good to Have

  • Experience in fintech or regulated environments
  • Knowledge of contact center analytics using CTR/Kinesis
  • Exposure to security and compliance requirements for voice platforms
Milestone Technologies, Inc.

About Milestone Technologies, Inc.

Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.

We work with the world’s leading companies to deliver services and technologies at scale, accelerate digital operations, develop innovative applications, and drive efficiencies throughout their organization.

Milestone is focused on building an employee-first, performance-based culture, and for over 25 years, we have demonstrated a history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Follow us on:

Facebook: https://www.facebook.com/MilestoneTechnologiesInc

Twitter: https://twitter.com/MilestoneTech

Blog: https://milestone.tech/blog/

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Fremont, California
Year Founded
1997
Website
milestone.tech
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