Job Description

Ignite Curiosity. Expand Worlds. Be Part of the W Experience.

W Hotels redefine luxury — daring, design-driven, and unapologetically original. At W Prague, we don’t just create stays, we create sensations. Music, fashion, culture, and wellness collide here to deliver unforgettable moments for our guests and our team.

We are looking for a visionary and passionate Spa Manager who doesn’t just run a spa — but curates transformative wellness experiences. If you’re a natural leader, commercially minded, guest-obsessed, and inspired by holistic luxury, this could be your next move.

What You’ll Do

Lead the Spa Experience

• Oversee all spa operations including treatments, salon, skincare, massage, fitness, wellness programs, reception, reservations, and locker room areas
• Ensure flawless daily operations while maintaining the highest standards of cleanliness, ambiance, and service
• Lead by example on the floor, delivering exceptional guest experiences and handling guest feedback with confidence and care

Drive Business & Financial Performance

• Manage spa budgets, payroll, forecasts, and operating statements to meet or exceed financial goals
• Monitor sales performance and implement strategies to maximize revenue and profitability
• Control operational expenses including amenities, linens, professional products, décor, and supplies

Retail, Sales & Marketing

• Select retail vendors, manage supplier relationships, and oversee product selection, purchasing, merchandising, and displays
• Create and manage spa promotions, seasonal campaigns, gifting programs, and special events
• Develop bespoke spa offerings for groups, including amenities, gifts, and customized services
• Ensure spa services are featured in all hotel marketing and promotional activities

Inspire & Develop the Team

• Recruit, hire, train, and develop spa leaders and hourly talent
• Deliver onboarding and ongoing training programs that empower team members to succeed
• Conduct performance reviews, set goals, and support professional growth
• Foster a culture of collaboration, open communication, recognition, and celebration

Elevate Guest Satisfaction

• Continuously analyze guest feedback and satisfaction results
• Implement improvement plans to enhance service quality and guest experience
• Empower the team to exceed expectations and bring the W “Whatever/Whenever” spirit to life

What We’re Looking For

• Proven experience in spa or wellness management within luxury hospitality
• Strong leadership skills with a hands-on, people-first approach
• Solid understanding of spa financials, budgeting, and revenue management
• Passion for wellness, guest experience, and innovative spa concepts
• Excellent communication skills; English required
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the spa, guest services, front desk, sales and marketing, or related professional area OR 4-year bachelor’s degree in business administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the spa, guest services, front desk, sales and marketing, or related professional area.
• Flexibility to work weekends and holidays as business requires

What We Offer

• Competitive salary based on experience
• 5 weeks of annual leave
• Permanent employment contract
• Staff meals during shifts
• Discounts on accommodation across all Marriott International hotels worldwide
• Public transport contribution
• Multisport card
• A culture that celebrates individuality — be yourself, that’s the W way

Are you ready to redefine wellness in bold luxury?

Join W Prague and lead a spa experience as daring, inspiring, and unforgettable as the brand itself.

Apply now — and let’s make it WOW.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.