Purpose

The Waiter/Waitress will take orders and serve food and beverages to Guests in our Restaurants, Bars & Pool and Beach. He /She must be always aware of Guest satisfaction to deliver the perfect service experience. Duties and responsibilities include servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment.

General

• Executes all tasks assignedby his/her superiors.

• Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.

• Attends all scheduled trainingsessions.

• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers;lives the Golden Rule.

• Adheres to the hotel's code of conduct and grooming & hygiene standards.

• Is seen as working hands-on, assists colleagues in crunch times; Walks the talk.

• Actively participates in briefings and meetings.

• Maintains a clean and orderly work area and promotes a safe working environment.

• Performs any other cognate duties as and when required.

• Should be able to respond positively when asked to be polyvalent to perform duty from one Food and Beverage outlet to another (as listed below) whenever asked:

Beau Champ Restaurant, Acquapazza Restaurant, Bambou Restaurant, In Villa Dinning, Private Bar,Umi ZakaRestaurant, Lobby Bar, Pool and Beach, Ile au Cerf, etc.

Departmental

• Prepares mise-en-place; sets up and clears tablessunbedsin the work area. Maintains high standards of hygiene and orderliness

• Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products

• Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner

• Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel

• Anticipates guest needs, offers suggestions and ascertainssatisfaction.

• Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur

• Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative andappropriate manner

• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented

• Requisitions supplies according to established procedures

• Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner.

Special Requirements

• Has 1 -2 years of relevant experience in 5 star hotels/resorts or reputablestand-alonerestaurants

• Possesses excellent English, math and psychometric abilities

• Possesses aptitude and upward mobility.

• Technical education in Hospitality Management is preferred

• Basic wine knowledge preferred

Compliance Policies

• Grooming Policy

• Confidentiality Agreement

• Policy Against Harassment

• Electronic Systems Policy

• Code of Business Conduct and Ethics

• Employee Handbook Acknowledgement Form