Job Description

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

• Provide on-site AV/VTC support, including troubleshooting for a variety of AV/VTC equipment such as Cisco-based conferencing systems and Microsoft Teams.
• Perform daily VTC setup, scheduling, issue resolution, maintenance, equipment replacement and installation, live in-call support, and user training.
• Creatively troubleshoot and work around conference rooms that are “hard down.”
• Rapidly identify and resolve technical issues to reduce downtime in conference rooms.
• Provide configuration support including driver builds and firmware updates for preventative maintenance of Cisco VTC and Windows-based systems.
• Support customer requests, VTC meetings, and sessions across 10 different VTC rooms.
• Work with and support both Cisco and Windows-based AV systems.
• Demonstrate in-depth knowledge of monitors, projectors, videoconferencing systems, and Windows environments.
• Maintain site inventory and spares using appropriate database tools.
• Execute and complete Quarterly Preventative Maintenance (PM) projects and submit weekly status reports.
• Monitor and manage break-fix tickets through the client’s ticketing system.
• Provide AV/VTC support over both NIPR and SIPR communication networks.
• Support Microsoft Teams conferences on both SIPR and NIPR networks.
• Provide support for Skype for Business VTC systems, following the same operational standards as Cisco and Polycom VTC systems.
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• Active Secret Clearance
• Security+  CE Certification (IAT Level II)
• CTS Certification (must be obtained within 6 months of hire)
• Minimum 2+ years of audio/visual experience
• Proficient in Microsoft Teams (intermediate-level knowledge) including peripheral device troubleshooting (microphones, cameras, drivers)
• Strong understanding of integrated AV signal paths (e.g., scalers, switchers, DAs, extenders) for high-level troubleshooting
• Excellent customer service and communication skills (verbal and written)
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and Windows operating systems