Job Description

Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

The Event Support Technician is responsible for providing high-level technical assistance to the internal users of our client. This role will support collaboration meetings using A/V systems. Meetings include All Org events, webinar, and global audio or video sessions of all sizes. Support of various media events and training sessions will also be required. This role will also require a solid understanding of VC platforms such as Zoom and Cisco. Must demonstrates a solid understanding of IP Networking technologies (knowledge of the OSI model, experience troubleshooting TCP/IP based issues, switches, routers) SIP and Slack knowledge is a plus.

How You Will Make An Impact:

• Operations validation against documented VC standards.
• Inbound support task management.
• Escalation of complex issues to appropriate support teams.
• Set-up and break down audio-visual equipment for meetings and events, such as, projectors, microphones, speakers, etc.
• Operate and monitor equipment during meetings, such as sound levels, remote cameras, video playback, and webcasting.
• Communicate with users regarding requirements for upcoming meetings.
• Connect Windows and Mac devices to Audio Visual equipment.
• Instruct users in operation of equipment, if necessary.

What You Will Need To Succeed:

• Minimum of 2 years’ experience in audiovisual or related field
• Strong customer service skills with the ability to communicate effectively
• Strong focus and organizational skills
• Understanding or willingness to learn wiring diagrams and signal flow
• Demonstrated ability to work independently and prioritize multiple competing tasks
• Experience with ticketing systems (ServiceNow knowledge is a plus)
• Exposure as operating technician for live audiovisual special events