Job Description

Responsibilities

• Engage with Front Office, Operations and branch users across APAC to elicit, review and document business requirements for KYC and Client Lifecycle Management initiatives.
• Analyse current and target-state business and operational processes and identify opportunities for process improvement.
• Facilitate workshops with users and relevant stakeholders to validate business requirements, process designs and change requests.
• Lead or support KYC and AML projects and initiatives, including the management of objectives, deliverables, risks, issues and dependencies.
• Collaborate with Technology Business Analysts and project teams to ensure that business requirements are clearly understood, accurately documented and appropriately delivered.
• Coordinate and support user acceptance testing and production verification for KYC and Client Lifecycle Management system enhancements.
• Support the implementation of the Global Client Lifecycle Management project across APAC branches and follow up with Technology teams on project-related issues and defects.
• Provide regular project updates to key stakeholders and senior management, including progress, key risks, issues and required follow-up actions.
• Prepare user training materials, communications and implementation guidance, and support training for users across APAC branches.

Requirements

• Bachelor’s degree with at least 8 years of relevant professional experience. Candidates with less experience may be considered at AVP level.
• Experience working in a global financial institution or professional services firm.
• Strong project management, analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work effectively with stakeholders across different organizational levels and locations.
• Ability to work under pressure and manage ambiguity.
• Experience in KYC, AML, Client Lifecycle Management or related regulatory initiatives is desirable.
• Experience in system implementation, user acceptance testing, business process transformation or gap assessment is desirable.