Job Description

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

• Be a core member of the Regional IBG Ops projects for OAT Products, GenerativeAI and Ecosystems/Platforms partnership from inception, planning, information gathering and implementation
• Participate in project cadence meetings with business owners from GTS and IBG, country operations teams to understand business requirements and operational processes
• Analyse the business requirements and prepare user stories for operations processes digitization
• Work in partnership with country operations team, GTS, IBG RMs, and technology team on solutioning and operationalization
• Coordinate with country operations team and regional test teams for test plan preparation and functional testing to ensure user requirements are fulfilled
• Participate in UAT and managed multiple projects testing concurrently
• Prepare training material and conduct training sessions to country operations as part of the project operationalization activities
• Perform data analysis via data dashboard to track digital adoption, improvements, and to identify exceptions and opportunities for further improvements in OAT journeys and dial up Straight Through Processing (STP) rate
• Participate in the pre-implementation preparation and post-implementation support exercises including end-user live verification during roll-out.

Requirements

• Strong project management experience with a proven track record (waterfall or agile model).
• Relevant knowledge on Trade systems and experience as system end user will be advantageous
• Expertise in understanding customer requirements and translating the same into user stories, test strategy and test cases
• Possess strong written and verbal communications skills
• Demonstrates good work ethics and is able to adapt to changes and is able to deliver within tight timelines
• Highly detail oriented, organized and organizationally agile individual preferred.
• Able to work independently, operate self-sufficiently under strategic direction
• Willingness to adapt to dynamic circumstances
• Expert with Word, Excel, Microsoft Project, PowerPoint and others project tools will be advantageous

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

DBS Asia Gateway

Job:

Operations

Schedule:

Regular

Employee Status:

Full time