EXL

AVP - Underwriting & Policy Admin

EXL  •  Noida, IN (Onsite)  •  4 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

  • Manage the Operational Delivery, lead an underwriting team of 200-250 people
  • Map peer levels across client organization and establish peer level relationships within the client organization
  • Establishing operational performance goals
  • Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities
  • Put control measures in place to ensure adherence to budget and cost control
  • This role will be focused primarily on the U.S. P&C insurance markets with an emphasis on Commercial/Specialty lines.
  • Managing an underwriting portfolio for a major EXL insurance underwriting account.
  • Lead day-to-day operations and client relationship
  • Identify, and sometimes lead, Value generation, Innovation and enhancement projects within Data, Tech, AI
  • Ensure consistent service delivery in a consultative and solutions-based capacity
  • Should have the ability to preempt potential issues and take proactive measures to address them
  • Should have the ability to preempt and escalate any issues pertaining to clients in a non-confrontational manner.
  • Strive for high levels of customer satisfaction. Take responsibility to meet and exceeding client SLAs
  • Develop sound value based solutions and apply technical knowledge and strategic thinking in client delivery
  • Provide guidance, supervision and review the operational teams to ensure that job responsibilities are met and are in line with Client’s and EXL’s goals and objectives
  • Develop and manage strong independent relationships with clients at senior positions
  • Oversee the continuous improvement of processes and the development of the team with the goal to achieve best practices and optimal output
  • Lead and coach the team to recruit and retain high caliber staff
  • Provide coaching, guidance and support, set professional development plans to assist employees to reach their full potential through the Performance Management process
  • Ensure optimal deployment of resources to achieve business goals
  • Minimum qualification - Graduate
  • Prior experience in managing large teams in underwriting support and operations
  • Prior experience in managing P&C insurance clients
  • Excellent communication skills both verbal and written
  • Hands-on knowledge of MS Office
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
Social Media