Job Description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Purpose of the Job

Responsible for enhancing and delivering market competitive Transaction Banking products, including but not limited to Cash Management and Digital Channel projects in the country. Responsible for understanding the customer’s product requirements, contributing to local product development to ensure the product meets the customers’ requirements.

Primary Responsibilities

• Work in partnership with Regional Product Office to review existing products and services in accordance to Transaction Banking products and services lifecycle guidelines.
• Monitor the performance of products and prepare recommendations on improvements if required.
• Support in developing and updating policies to ensure alignment with all relevant regulations.
• Develop recommendations for continuous improvement and support implementation.
• Support delivery of relevant banking services to customers to meet the department's revenue targets by developing and enhancing bank’s products, services, and channels including but not limited to visiting & hearing in collaboration with respective Sales Managers and Relationship Managers in accordance to Standard Operating Manual (SOM).
• Develop and maintain strong stakeholder management with key stakeholders both within MUFG and externally.
• Work in partnership with Relationship Managers of Corporate Banking areas and TB Sales Manager to understand the customer product requirements and recommend solutions.
• Investigate local Transaction Banking product incidents and prepare recommendations to support in developing solutions to support seamless service to the customer.
• Collect relevant information from customers and other reliable sources on complex business requirements/issues in timely and proper manner.
• To ensure Cash Management & Digital Channel products and services are implemented in timely manner, within budget and meet customers’ expectation.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.