Job Description

• Own delivery outcomes across all service lines and geographies — collections performance, AR and denial metrics, turnaround times, and credentialing cycle times, managed per client pod.
• Lead and develop a multi-layer management organization; own succession depth, spans, and structure as the business scales.
• Own retention on a US-shift offshore floor — supervision quality, onboarding, career pathing, and engagement.
• Own the quality system end to end: audit design, calibration, and corrective-action loops that close.
• Serve as the senior operational face to US provider clients — business reviews, escalations, recovery plans, and new-client transitions to steady state.
• Drive automation and platform-enabled workflow improvement in partnership with our technology teams.
• Run the operating cadence — daily huddles to monthly executive reviews — so issues surface early and resolve at the right level.

• 14–18 years in US healthcare RCM operations, including 5+ years leading through a management layer.
• Proven ownership of large multi-tower delivery spans across areas such as AR/denials, posting, patient access, and credentialing & enrollment.
• Hands-on leadership of delivery operations in more than one offshore geography.
• End-to-end command of the US revenue cycle — deep enough to challenge your own towers’ numbers.
• A track record of measurably improving retention on offshore US-shift operations.
• Direct ownership of quality outcomes — audit design and calibration, not just QA reporting.
• Executive presence with US provider clients — practice owners and administrators.
• Gurugram-based, onsite 5 days a week, on a US shift.

• Physician-group / MSO experience with a high client count.
• Working knowledge of ICD-10 / CPT / HCPCS impact on reimbursement.
• Exposure to multiple practice-management platforms; Lean / Six Sigma.