Job Description

Role Title: AVP, Scrum Master – EIS Initiatives (L11)

Company Overview: Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview:

Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards.

The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day-to-day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year.

Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be!

Role Summary/Purpose:

The Enterprise Integrated Services AVP, Scrum Master will be responsible for defining, planning and leading the delivery of Enterprise Integrated Services (EIS) initiatives supporting the Enterprise Integrated Services (EIS) ART. The Scrum Master will be responsible for leading one or more Agile Teams executing development for Engineering Strategy. Collaboration with Agile team members including the product owner, engineering teams, business stakeholders & ART leadership with the goal of leading innovative solutions to production as per the EIS ART Engineering prioritized initiatives. Additionally, the individual will assist in supporting financial monitoring with key stakeholders and identifying / pursuing improvements.

Key Responsibilities:

• Act as Servant / Leader to multiple agile teams of various levels of Agile maturity. Situationally, coach, mentor and manage teams and team members as appropriate.
• Drive relentless improvement across the ART and individually.
• Jira, Jira Align and Confluence upkeep and hygiene for all initiatives. Provide ART Sync and additional status and health reporting for ART Leadership.
• Use exceptional communication and facilitation skills to develop reports to clearly articulate project challenges, progress and health to multiple key stakeholders
• Organize and lead two or more Scaled Agile teams including at a minimum leading program ceremonies consistently to ensure development stories, acceptance criteria, assumptions, QE, release and all related documentation are timely and complete to support all development, testing, and user acceptance activities.
• Develop project/program plans to realize the requirements, while leading, managing, tracking, and communicating the execution of the plans and ensure that projects are completed on time and within budget.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree and 6+ years of IT experience or equivalent leadership program experience or in lieu of degree 8 years of IT experience, experience in developing and implementing information systems and project management experience
• 2+ years of Scaled Agile experience in a financial services company
• Hands on, self-motivated professional experience with the ability to effectively prioritize multiple initiatives
• Ability to understand and communicate technical engineering requirements of projects and effectively manage resources, vendors, development, testing, and release efforts.
• Creativity, enthusiasm, flexibility and energy with a strong business-oriented, customer "can do" attitude to deliver value to the Team, Enterprise Integrated Service and Enterprise in support of our partners and consumers.
• Demonstrated QE and Engineering knowledge and experience

Desired Characteristics:

• Knowledge and Experience in Middleware.
• SAFe Scrum Master certification
• Strong business acumen and superior decision-making skills
• Track record as a cross-functional team player with the ability to work seamlessly across a matrix organization
• Desire to work in an open, collaborative and fast-paced environment
• Experience managing projects in large financial services companies
• Experience managing multiple scrum / kanban teams in parallel
• Experience managing offshore resources, organizing and motivate large cross-functional teams.

Eligibility Criteria:

Bachelor's Degree and 6+ years of IT experience or equivalent leadership program experience or in lieu of degree 8 years of IT experience, experience in developing and implementing information systems and project management experience

Work Timings: 3 PM to 12 AM IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, LPP)
• L09+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L09+ Employees can apply

Level / Grade : 11

Job Family Group:

Information Technology