Job Description

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

AVP, Recovery Strategy and SalesACCOUNTABILITY STATEMENT:

The incumbent in this position is responsible for all facets and management of Recovery Strategy & Sales to include debt sales, agency management, CUSO (Credit Union Service Organization) administration and liquidation oversight, and post charge-off collection efforts within the Member Solutions Department. This includes end-to-end accountability for collateral recovery strategies, vendor performance, asset remarketing, and loss mitigation outcomes associated with repossessed assets.

The AVP, Recovery Strategy & Sales directs the managers, supervisors, and teams in -achieving exceptional member service, operational quality, and achievement of organizational goals. This role oversees call center environments, post charge-off collections, legal strategies, repossession processes, liquidation activities, and debt sale/agency management. The incumbent leads the department with advanced knowledge of business management, collections technology, advanced analytics, AI robotic technology, regulations, 'land employee engagement focus.

The AVP, Recovery Strategy & Sales ensures adherence to collections, repossession, and liquidation policies and procedures in compliance with all applicable state and federal laws and regulations across Consumer, Commercial & Mortgage product lines. This includes oversight of regulatory compliance throughout the collateral recovery lifecycle, ensuring ethical treatment of members while optimizing recovery values.

ESSENTIAL FUNCTIONS

• Serves as a thought partner with VP, Member Solutions & Loss Mitigation and SVP, Loan Administration to develop and design a recovery strategy that aligns to overall corporate strategy and goals.
• Administration and development of CUSOs and subservicing pipelines to increase income revenue in alignment with Annual Operating Plan (AOP) requirements. Direct, analyze, and monitor all activities related to CUSO administration, post charge-off recovery, repossession, liquidation efforts, legal remedies, debt sales, and other recovery strategies.
• Works in conjunction with the Risk Compliance & Decision Support Analyst & VP, Member Solutions & Loss Mitigation for setting the annual delinquency, repossession, sale, and post charge-off recovery forecast and budget based on desired AOP projections.
• Provides strategic oversight of repossession and collateral liquidation processes, including vendor management, asset recovery timelines, valuation, and remarketing strategies to maximize recovery proceeds and minimize losses. Establish and monitor performance standards for repossession agents, skip tracing, auction partners, and liquidation vendors to ensure efficiency, compliance, and cost-effectiveness. Oversee end-to-end lifecycle of charged-off secured assets, including repossession decisions, asset transport, storage, condition assessment, auction placement, and post-sale reconciliation.
• Establishes performance requirements and objectives for staff; monitors and evaluates their performance through daily, weekly, monthly reporting; finds ways to recognize performance; addresses performance deficiencies and reviews disciplinary action, if warranted, in accordance with credit union’s policies and procedures.
• Acts as a liaison with attorneys and third-party vendors; carries out contract reviews; Directs, analyzes, and monitors all activities related to CUSO administration, post charge-off recovery, legal remedies, debt sales, and other means of maximizing income to VyStar.
• Annually evaluates vendor performance and financial stability in alignment with contract renewals or renegotiation of relationship. Analyzes new vendors, products, and services and ensures department readiness for execution.
• Oversight of all post charge-off referrals, litigation, and debt sales of post charge-off and bankruptcy accounts within each assigned portfolio.
• Periodically attend Small Claims Court and other Collections-related court hearings as a representative of VyStar Credit Union on scheduled court dates, seeking judgments or stipulation agreements in the absence of the manager/supervisor.
• Primary liaison between VyStar Credit Union and current or potential debt buyers. Perform due diligence on prospective new debt buyers. Responsible point of contact for the coordination of portfolio sales and inventory management.
• Will present to Department Leadership monthly, CUSO, inhouse recovery, legal/agency and debt sale performance including any areas of opportunity identified. Ensures accuracy and timeliness of all Policy Committee reporting.
• Partner with internal stakeholders to develop data-driven repossession and liquidation strategies, balancing member experience with risk mitigation and financial outcomes.
• Analyze recovery trends across repossession, liquidation, legal, and debt sales channels to identify opportunities for improved recovery rates and reduced loss severity.
• Consistent coordination and communication with VP, Member Solutions & Loss Mitigation; SVP, Loan Administration; and Chief Lending Officer regarding credit quality issues.
• Demonstrates an ongoing comprehensive working knowledge of regulations governing the collections industry. Responsible for year-end tax reporting for IRS and to ensure that comprehensive reconciliation processes are in place to ensure compliance. This requires strong familiarity with 1099C & 1096 reporting, cancellation of debts as defined by the IRS and ensuring timely filing with IRS.

JOB QUALIFICATIONS

Experience

• A minimum of five years of management experience, of which 3 years in a debt collections environment is required.
• Experience in a mortgage, call center, or customer service environment with a financial institution is preferred.
• Experience with developing other leaders is preferred.
• Ability to define problems, aggregate facts, and draw valid conclusions.
• Strong ability to assess, automate, and simplify with little direction.
• Strong process mindset to create structure and set clear direction and expectations.
• Knowledgeable in collections systems and applied technology with the ability to learn new systems.
• Strong knowledge of all laws and regulations associated with consumer rights and collections.
• Computer literacy is required. Advanced proficiency in Microsoft Office products such as Excel, Power Point and Word is required.
• The successful candidate for this job should have the ability to interact effectively with members, employees, and management to ensure smooth workflow and provide efficient and consistent results.
• A congenial attitude in dealing with people, and well-developed verbal and written communication skills are necessary.
• First Data Resources (FDR)/Fiserv experience preferred.
• Spanish-speaking skills are highly preferred.

Education

• A Bachelor’s degree is required in a business-related field or 8+ years of equitable experience.
• Continuing education via local conferences, workshops, and webinars is required for updates and/or changes in the handling of the Consumer, Mortgage, and Commercial loans governing federal and state regulations. Incumbent must maintain knowledge on all current requirements, industry changes and routinely share that knowledge with all staff members.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources