JOB SUMMARY

This role requires a senior leader with a strategic and systems-based focus on ensuring that the Quality Excellence (QE) system performs as one aligned whole across safety, access, experience, wellbeing, and outcomes. The AVP, Quality Excellence Performanceis responsible forcreating the conditions for shared intelligence, aligned priorities, and coordinated execution across QE domains. The position partners closely with QE domain directors and physician dyad leaders to implement collaborative planning structures, manage interdependencies, andoperatea transparent measurement system that supports system-level decision-making.This leaderleveragesthe Quality as an Organizational Strategy (QOS) framework—including system maps, vector of measures, and systems for obtaining information—to ensure that improvement work is aligned, actionable, and focused on delivering value for patients and families.

JOB RESPONSIBILITIES

• Quality Excellence PerformancePortfolio:Responsible for aligning QE domains around shared goals, shared intelligence, and shared measures to drive system-level performance. Establish and sustain a collaborative planning cadence (e.g., quarterly strategy reviews, annual planning cycles) that integrates system maps and shared information into decision-making. Facilitate QE leadership routines where domain leaders jointly interpret system signals, negotiate priorities, andalign onactions as a unified system rather than independent silosEnsure that QE domain plans are explicitly connected to organizationalpurposeand the vector of measures, reinforcing coherence across safety, access, experience, wellbeing, and outcomes

• System Integration:Accountable for building andmaintainingprocesses thatidentify, surface, and reconcile interdependencies across QE domains. Use system maps and shared intelligence to help leaders understand how work in one domain impacts others and to proactively mitigate risks and unintended consequences. Act as a neutral facilitator and mediator in situations of tension, helping leaders clarify tradeoffs,align onsystem-first decisions, and document agreed paths forward.

• Measurement, Intelligence, & Learning SystemsOwn and evolve the QE shared measurement system, including the development and refinement of a coherent vector of measures thatenablesboth domain-level and system-level performance visibility. Ensure measures are informed by a deliberate system for obtaining information (patients, families, staff, internal systems, and external sources), andpromote transparent data sharing across QE domains. Lead regular intelligence reviews where leaders interpret trends, distinguish signal from noise, and connect insights to planning and system design

• Leadership:Lead and coach QE leaders and physician dyad partners in applying QOS principles andimprovementscience methods in daily management. Support the transition from project-based thinking to system-level performance management by integrating improvement work with business planning and operational routines.Promote a continuous learning mindsetthrough the use ofiterative testing (PDSA), ensuring that planning structures, governance models, and measurement routines evolve based on learning rather thanremainingstatic.

• StrategicLeadership in Dynamic EnvironmentOperateeffectively in an uncertain, complex, andever changingenvironment by continuously reassessing priorities, capacity, and resource allocation across QE domains. Maintain alignment to organizationalpurposewhile enabling flexibility and responsiveness tochangingconditions. Build shared consciousness across QE teams by ensuringtimely, transparent communication of key information, decisions, and rationale. Create conditions for empowered execution by clarifying decision rights, expectations, and escalation pathways.

• Master's degree in business or health administration
• Relevant experience in healthcarequality domainsand quality improvement methods
• Demonstrated success in system-level operations, with proven ability to work across disciplines and service lines
• Skilled in leading matrixed teams where formal authority is blended with influence, particularly in environments with changing priorities andconstrained resources. 

About Us