Key Responsibilities
Transition & Project Management
- Support the end-to-end transition of P2P processes from offshore countries to the Manila hub
- Help develop and execute detailed project plans, timelines, and risk mitigation strategies
- Ensure knowledge transfer, documentation, and training are completed effectively.
- Monitor progress and resolve issues to ensure smooth go-live and stabilization
- Support the Circle Lead in overseeing transition milestones and ensuring alignment with broader transformation goals
Process Standardization & Rollout
- Identify process gaps and opportunities for standardization across geographies
- Collaborate with global and regional teams to design and implement best-in-class P2P processes
- Roll out standardized processes to operations, ensuring compliance and efficiency
- Partner with the Circle Lead to embed standard ways of working and drive adoption across teams
Operations Management (Post-Transition)
- Take ownership of day-to-day process operations post-transition
- Drive continuous improvement, automation, and performance metrics
- Ensure service level agreements (SLAs) and key performance indicators (KPIs) are met
- Work closely with the Circle Lead to ensure operational excellence and team engagement
Stakeholder & Business Partnering
- Act as a trusted advisor to internal stakeholders across finance, procurement, and business units
- Build strong relationships with global and regional teams to align on goals and expectations
- Provide regular updates to senior leadership on project and operational performance
- Support the Circle Lead in managing stakeholder expectations and fostering collaboration
Qualifications & Experience
- Bachelor's degree in Business, Finance, or related field (MBA is a plus)
- 5+ years of experience in Procure to Pay operations, with proven success in transitions and project delivery
- Strong understanding of P2P processes, systems (e.g., Peoplesoft, SAP), and controls
- Demonstrated ability to manage cross-functional projects and lead change in a global environment
- Excellent communication, stakeholder management, and problem-solving skills
- Experience working in a shared services or global business services (GBS) environment preferred
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
