As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
How you succeed
To succeed in this role, you'll need to be proactive and flexible, with a strong focus on delivering results. You’ll work closely with our branch staff to identify and resolve operational issues, and provide support and guidance to help them achieve their goals. You'll also need to be able to analyze data and make informed decisions to drive business growth.
What you will be doing:
Develop, revise and maintain procedure manuals for branch operations teams to align with regulatory requirements and internal policies.
Identify risks proactively and ensure controls are well designed in the processes and procedures while identifying streamlining opportunities.
Align with the Group’s process flows and procedures (where applicable) and reference the best practices of the local market in the annual review of all procedure manuals to enhance effectiveness and efficiency.
Collaborate with different stakeholders such as procedure & channel owners, risk and operation teams to ensure procedures adhere to regulatory standards and mitigate risks.
Support Product/Channel Owners to seek approval on updated procedures and conduct training to ensure staff understand and follow updated procedures.
Help design & implement the policy/procedure management system to ensure updated procedures are kept and maintained, as well as facilitate staff on retrieval.
Maintain accurate records of procedural changes and ensure accessibility to support audit or relevant teams for information or clarification.
Support Compliance/Audit/external regulators by providing necessary documentation and procedures as appropriate.
What we are looking for:
Degree holder with 5+ years of relevant experience
Strong knowledge of retail banking operations, compliance and risk management
Ability to develop clear, structured and comprehensive procedural documents
Excellent on communication and problem-solving skills
Good command on English and Chinese
#LI-SL1
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
