Job Description

SUMMARY / INTRODUCTION

The AVP, Personal Loan is responsible for leading the assigned sales team to achieve personal loan targets and identify cross-selling opportunities. The role focuses on acquiring quality business, strengthening customer relationships, and improving portfolio revenue. It also ensures that sales activities comply with the bank’s credit, fraud, operational, and service standards.

KEY RESPONSIBILITIES

• Lead the assigned sales team to achieve or exceed monthly sales targets and overall business objectives.
• Plan and monitor daily sales activities, team outputs, and performance through CRM and digital platforms.
• Develop new business opportunities in collaboration with Employee Banking, branches, and internal stakeholders.
• Ensure all sourced applications meet the bank’s credit, fraud, compliance, and documentation requirements.
• Strengthen customer relationships by reviewing customer feedback, NPS scores, and service-related concerns.
• Monitor sales performance, application errors, deferrals, attrition risks, and portfolio progress through weekly and monthly MIS reports.
• Coach team members, address training requirements, recognize high performers, and support performance improvement.
• Promote cross-selling opportunities, market visibility, product awareness, and sales growth through meetings, promotional activities, and roadshows.

REQUIREMENTS / QUALIFICATIONS

• University degree or equivalent qualification.
• 3–5 years of experience selling banking products or working within the financial services industry.
• Strong leadership, team management, sales, negotiation, and relationship-management skills.
• Good knowledge of retail banking products, credit requirements, and market competition.
• Strong computer, organizational, reporting, and performance-tracking skills.
• Ability to work effectively in a competitive and multicultural environment.
• Strong commitment to policies, procedures, service standards, and the bank’s Code of Conduct.

Preferred/Beneficial

• Sales diploma or professional sales certification.
• Previous experience in a similar sales leadership role.
• Experience working with Employee Banking, branch networks, and cross-functional banking teams.
• Knowledge of CRM, Microsoft Tasks, and other digital sales-management platforms

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.