Job Description

Mashreq Bank

1

Job Title

AVP - Operational Excellence, Efficiency Initiatives Projects

Department

Group Operations

Direct Supervisor

VP - Operations Excellence

Job Number

2

Job Purpose

The Project Manager – Efficiency Initiatives is responsible for Leading the Development and Execution of operational efficiency initiatives that are horizontal and cutting across all Units within Group Operations, with a clear focus on optimizing systems, processes, and tools to drive continuous improvement and enhance operational effectiveness. This role requires a strategic thinker with a strong background in operational management, process improvement methodologies, and change management. The role holder will identify optimization opportunities, implement best practices, and foster a culture of continuous improvement, with a focus on enhancing systems, processes and tools to improve operational effectiveness. This role will be required to operate successfully across multiple Operations units/countries, via a matrix managed reporting structure.

3

Dimensions

Project Leadership

• Spearheading cross-functional projects aimed at improving operational efficiency.
• Leading project teams, setting project goals, and ensuring successful project delivery.

Stakeholder Collaboration

• Collaborating with departmental heads to identify optimization opportunities.
• Building relationships with other key stakeholders across all Units within Group Operations, gathering input, and aligning initiatives with Group Operations’ objectives.

Systems Implementation

• Implementing operational management systems and tools to streamline processes.
• Selecting, implementing, and maintaining systems and tools to support operational efficiency initiatives.

4

Key Result Areas

• Lead initiatives to improve efficiency across all operational units.

• Identify and implement best practices for process improvements.

• Drive change management efforts to ensure smooth transitions to adoption of new processes.

• Develop and monitor performance metrics to measure the success of efficiency initiatives.

• Report on key performance indicators, trends, and improvement opportunities for senior management.

• Foster strong relationships with key stakeholders to ensure alignment and support for initiatives.

5

Strategic Planning and Stakeholder Engagement

• Collaborate with senior management and department heads to align operational improvement initiatives of Group Operations’ strategic objectives.

• Establish key performance indicators (KPIs) and metrics to measure the success of operational excellence initiatives.

• Developing strategic roadmap to guide operational efficiency initiatives, cutting across all Units within Group Operations.

• Engaging with employees to foster a culture of continuous improvement - Encourage employee involvement in process improvement initiatives and recognize contributions to achieving operational excellence.

• Providing training and support to enhance employees' skills in operational excellence.

• Conduct regular reviews and updates to ensure initiatives remain relevant and effective.

6

Process Improvement and Quality Assurance

• Leading process improvement projects to streamline existing processes, workflows, and systems to identify bottlenecks, inefficiencies, and areas for improvements

• Ensuring adherence to quality standards and regulatory requirements.

• Implementing measures to monitor and maintain process efficiency, and are sustainable & scalable across the units.

• Identify opportunities for process optimization, waste reduction, and automation to enhance efficiency and productivity.

• Utilize process improvement methodologies (Lean, Six Sigma…) to develop and implement solutions.

• Establish and maintain quality assurance processes to ensure compliance with regulatory requirements.

• Implement corrective actions and preventive measures to address any quality issues or deficiencies.

7

Change Management

• Develop and implement change management strategies to ensure successful adoption of process improvements and operational changes, across all Units within Group Operations.

• Managing change initiatives to ensure smooth implementation of operational improvements

• Engage stakeholders at all levels across all Units within Group Operations to gain buy-in and support for improvement initiatives.

• Communicating changes effectively to stakeholders across Group Operations and managing resistance.

• Providing support and guidance to teams during periods of change.

8

Knowledge, Skills and Experience

• Bachelor’s degree in business administration, Finance, Operations Management, Engineering, or a related field (preferred).

• Proven experience in leading cross-functional projects and driving change, or a similar role within a back-office service industry (ideally Banking / Financial Services), with a minimum of 10-12 years in a leadership position.

• Strong background in operational management and process improvement methodologies.

• Excellent analytical and problem-solving skills.

• Excellent leadership and communication skills, with the ability to motivate and inspire team members.

• Strong communication and stakeholder management abilities.

• Experience in implementing operational management systems and tools.

• Strong understanding of process improvement methodologies such as Lean Six Sigma, Kaizen, Total Quality Management, or Agile.

• An understanding of banking products, services, and regulatory requirements would be preferable.

• Excellent project management, change management, and problem-solving skills.

• Ability to influence and collaborate with stakeholders at all levels of the organization.

• Strong analytical skills with the ability to analyse data, identify trends, and make data-driven decisions.

• Proficiency in using process mapping software, statistical analysis tools, and Microsoft Office suite.

Job Holder

Date

Reporting Line Manager – Hisham Hassan

Date – 24-May-2024

Approved By –

Mark Edwards

Date –