Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
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Are you fascinated by every aspect of the financial services business and committed to providing the most outstanding service in the industry? Has your education, skill and professional experience prepared you to lead and contribute crucial work that delivers high quality service in collaboration with partners from multiple distribution channels? If you are passionate about putting your higher-level thinking to work in financial operations, we’d like to know more about you!
As an AVP, you’ll oversee Nationwide Financials' operations strategy and processes for Annuity New Business and Advisory business, ensuring that an outstanding service experience is provided to internal and external sales partners, firms, third-party administrators, Financial professionals and customers across all Annuity distribution channels. You will also lead the Policy Disbursements team for both the Life and Annuity Business and serve as the Regulation 60 Subject Matter expert and lead Life Suitability. You’ll be responsible for developing strategic solutions to enable team to execute underwriting and new business strategy, processes to support adherence to annuity financial controls and stringent annuity regulatory requirements, and the strategy and processes for end-to-end service for Advisory business.
Key Responsibilities:
Develops, leads and implements effective new business strategy for all distribution channels and administrative strategy for Advisory channel consistent with Nationwide Financial business strategies and standards for the annuity business. Accountable for developing long-term, industry-leading strategy to support the business unit goals. Analyzes the external environment and competitors to competitively position Nationwide
Oversees and leads team working to create an aspirational future experience vision for Nationwide's annuity business operations.
Serves as the relationship manager for Sales Distribution Networks, internal business partners. Establishes and maintains effective working relationships with all sales distribution channels and internal business partners.
Leads team accountable for developing and implementing industry leading business processes for the acquisition of annuities that are cost effective, optimize technology and foster continuous improvement. Develops and implements industry leading processes for all service components of the Advisory business.
Monitors key operations performance metrics and adjust practices, as needed, to help ensure annuity business risk metrics are successfully achieved and consistent with risk targets established for overall annuity business. Often serves as SME amongst ALO leadership team as it relates to metrics, KPIs and historical practices.
Oversees operations to ensure achievement of service level objectives and quality standards. Oversees team who responds to the highest level of technical and most sophisticated or critical service issues and calls from sales partners, firms, Financial Professionals and customers. Oversees call team and client relationship activities to ensure outstanding service for Advisory.
Oversees all aspects of implementing enacted state and federal regulations for products and procedures, ensuring Operations is prepared and advised of audits/regulatory/legislative changes in a timely manner Mentors, educates and trains others on partnering with appropriate teams or individuals for the coordination of responses to audits. Serves as top level advisor for leaders, peers and team members on regulatory matters. Provides expertise related to responses to regulatory agency reports and findings and works closely with Corporate Compliance to resolve any issues.
Oversees a Journey Experience Team including providing executive level sponsorship and must effectively navigate the overall team ensuring the experience team works effectively across ALO and broader Annuity and enterprise.
Serves as key stakeholder in overall success of Annuity modernization including ensuring operations point of view is captured and represented and that proper execution and change can be lead throughout organization
Represents Nationwide as industry expert in suitability cases including testifying / representation and speaking on behalf of Nationwide.
Collaborates and partners with product and actuarialleadership to ensure adequate large case requirements and execution.
Accountable for policy distribution team for both Life and Annuity.
Serves as registered Reg 60 Officer for Nationwide Financial serving as the sole contact for market conduct, procedures and filing questions / reviews
Accountable for expense management/budget oversight. Sponsors development of solutions to streamline process and reduce operating expenses.
Stays current on industry best practices and represents Nationwide on both internal and external committees.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to VP, Life & Annuity Operations. Manages a team of 7 or more professionals.
Typical Skills and Experiences
Education: Undergraduate degree in business administration, management, finance, pre-law or related field and/or technical insurance coursework preferred. MBA preferred.
License/Certification/Designation: FINRA Series 6 and 26 licenses required.
Experience: 10 years of financial services experiences in a customer service, quality control or operations environment. Broad experience and understanding of managing Annuity new Business processes. Extensive leadership experience.
Knowledge, Abilities and Skills: Extensive knowledge of insurance industry concepts including, but not limited to, financial services products, compliance, post issue, regulations and guidelines. Effective team leadership and management skills. Strong verbal and written communication skills Ability to present to external audiences and Sr. Leaders. Ability to make decisions and build consensus with peers. Proven ability to lead through change and drive effective teams.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for AVP, New Business & Advisory - Annuity : $154,000.00-$290,000.00The expected starting salary range for AVP, New Business & Advisory - Annuity : $154,000.00 - $258,000.00
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States. Nationwide is rated A+ by Standard & Poor's. An industry leader in driving customer-focused innovation, Nationwide provides a full range of insurance and financial services products including auto, business, homeowners, farm and life insurance; public and private sector retirement plans, annuities and mutual funds; excess & surplus, specialty and surety; and pet, motorcycle and boat insurance. For more information, visit www.nationwide.com.
