Job Description

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

The AVP, Knowledge Management is responsible for managing services help content, optimizing the customer self-help knowledge base, and transforming the customer service experience. These objectives will be delivered through the oversight of knowledge-related activities, including project related initiatives, migrations across platforms, and working with multiple disparate knowledge management tools. Lead new AI transformative initiatives, guide the knowledge management team in industry standard practices, and coach team members in new technologies.

Responsibilities:

• Work with business partners across the firm to create, refine, and deliver knowledge content through knowledge management system
• Utilize data and analytics to identify gaps and overlaps in knowledge, optimize usage, and monitor progress of knowledge management strategy
• Manage projects and execute on deliverables as needed to meet firm objectives
• Implement and manage actionable feedback with business partners to consistently improve the experience
• Manage data gathering and continual content improvements; Optimize call deflection by improving content quality and reducing digital failure rates
• Creates a team environment that encourages and inspires sharing of best practices and seeks new ideas
• Works closely with team members to create meaningful goals and provide feedback to facilitate higher levels of performance and support employee career development

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• Experience in knowledge management, including industry analysis, market or business practice research, or consulting practice management would be highly desirable
• A minimum of 4 years’ experience as a knowledge manager or related field with experience in content creation, governance, and data certifications/attestations
• Experience with AI strategies to include Large Language Models and RAG/Vector methodologies
• Exceptional data management skills, including experience with the following:
  • Navigating a complex data environment
  • Identifying, extracting, integrating and working with data from multiple systems

Core Competencies:

• Forward thinking in long term, constantly evolving AI solutions
• Strong communication skills (oral and written), including demonstrated ability to tactfully interact with business partners at all levels
• Strong teamwork and experience collaborating with individuals across lines of business, functional areas, and different levels within the organization
• Proven ability to lead, develop and coach professionals while possessing strong mentoring and employee development skills.
• Action orientation, willingness to take the initiative, and a desire to roll-up sleeves and dig into the depths of the business
• A commitment to constant self-improvement and a willingness to be coached

Preferences:

• Foundational experience with Adobe Experience Management in a cloud environment is a plus

Pay Range:

$86,829.00 - $144,715.00

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

EAC 5.19.26