Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.
With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life.
You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture.
To own and continuously optimise the Employee Experience ServiceNow/MyHUB product, partnering with HR Directors and HRLT to understand business priorities and translate them into a simple, trusted and scalable employee experience through effective product governance, knowledge management, self-service and continuous improvement.
· Lead the governance of the ServiceNow enhancement roadmap and Change Board, ensuring clear decision-making, prioritisation and accountability.
· Knowledge Governance & Product Excellence
· Own and embed the global Knowledge Management strategy and governance framework for Employee Experience, ensuring MyHUB/ServiceNow remains the trusted source of HR knowledge.
· Define and govern the end-to-end knowledge lifecycle, with clear ownership and accountability across HR, GPLs and Subject Matter Experts for content accuracy, relevance and maintenance.
· Establish and maintain global knowledge standards covering content structure, taxonomy, metadata, accessibility and digital self-service best practice.
· Use ServiceNow AI and analytics, search behaviour, case volumes and employee feedback to identify knowledge gaps, improve content quality and drive increased self-service.
· Build capability across Knowledge Owners and Authors through clear standards, guidance, training and communities of practice.
· Own and promote ServiceNow/MyHUB product governance and best practice, ensuring consistent design standards, reuse of shown solutions and alignment across process, knowledge, technology and employee experience.
ServiceNow to an engineering community a distinct advantage
Experience leading team of specialists, providing guidance and direction for continued employee experience focus.
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:
Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.
We value diversity in its broadest sense and want everyone to feel they can belong, give and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.
Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to improve, grow and win. Wherever you join us, you’ll have the opportunity to give, make an impact and play your part in making life’s moments mean a little more.
Ready to bring your best? This could be your opportunity.
If you require a reasonable adjustment, please ensure that you gain this information when you submit your application.
Worker Type :Regular
Primary Location:Bangalore Karle Town SEZ
Job Posting Start Date : 2026-09-28
Diageo's official LinkedIn account. We're a global leader in premium drinks, across spirits and beer, a business built on the principles and foundations laid by the giants of the industry.
With over 200 brands sold in 180 countries, our portfolio has remarkable breadth. From centuries-old names to exciting new entrants, and global giants to local legends, we're building the very best brands out there, and with over 30,000 talented people based in over 135 countries, we're a truly global company. With such diversity, we're able to truly represent our broad consumer base and think differently about the future.
To maintain our position as leaders in the alcoholic beverage market, we always invest in the future and are mindful of the impact we have. Because just like the legends of our past, we're here to raise the bar – for people as well as the planet.
