Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of AVP - DATA AND ANALYTICS.

Principal responsibilities

Impact on the Business

• Implement outcome of business analytics and develop effective personal and relevant communications to support business strategies
• Provide comprehensive innovative and analytical solutions capitalizing advanced data and analytics capabilities and communication toolkits.
• Optimize and craft personal and relevant communications through targeting/offers and industrialized processes.
• Support to design and develop innovative data product in optimizing efficiency and enabling new opporunity.
• Support to enhance operational effectiveness leveraging the advanced technologies and communication toolkit.
• Champion customer experience as the forefront in customer communications.

Leadership & Teamwork

• Support to drive customer-centric leads perfor-mance with test and learn culture embedded to de-liver commercial outcomes
• Deploy advanced communication toolkits to design and deliver personal and relevant communications
• Collaborate across all Tribes to embed data-driven insights and business decisions.
• Actively participate and enable key initiatives from global and regional Data & Analytics leadership.

Operational Effectiveness & Control:

• Execute industrialized processes to serve busi-ness analytics and customer communications.
• Adopt tools to optimize resource vs activities.
• Adopt best practices and standards of analytics and communications.
• Align governance and controls towards Group’s standards in a progressive approach.

Requirements

We seek highly motivated specialists who have the following experience and qualifications to join our dynamic organi-zation

• Minimum 6 years’ experience in one or multiple skills in business analytics or contact and communication design and operation in the financial or digital domains. Or similar experience in analytics consulting or managing digital products.
• Proven experience in one or more of: customer segmentation, portfolio analytics, pricing analytics, digital mar-keting, data science, use of open-source data in analyses.
• Familiarity with analytics/visualization tools such as Python, SQL/BigQuery. Tableau/QlikSense/Looker studio, hands-on experience on cloud environments such as AWS, Google Cloud Platform (GCP) is a plus.
• Familiarity with development tools such as React, Node.js, hands-on experience on data product full stack development is a plus.
• Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience.
• Good problem solving skills, exhibit self-motivated, self-starter behaviors.
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
• Strong team player; able to work with members of different skills and experiences. Comfortable to operate in a complex matrix structure with multiple stakeholders.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.