MyOperator

AVP Customer Success

MyOperator  •  Remote  •  2 months ago
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Job Description


This is a remote position.


Job Description
We are currently seeking a customer-centric, energetic, and highly motivated individual to join our Customer Success Team. The AVP Customer Success is responsible for cultivating and maintaining strong relationships within all accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Product Management, and Finance teams to ensure our services are delivered successfully.

Key responsibility area

  • Strategizing the growth path for the company in terms of Product Adoption (Revenue), Client Happiness, Churn Reduction. Analyzing performance of teams and the process to ensure better results.

  • Build analysis & insights to understand customer segments and usage behavior and drive strategy for usage.

  • Effectively communicate the organizational vision & strategy to the Managers for effective execution

  • Drive organizational results thru the Happiness & Product Adoption teams


Requirements


  • 10-15 years of experience in a customer-facing role, such as
    Enterprise Sales(Preferable)
    , Customer Success, Customer Support or Account Management

  • Possess strong phone, written, and verbal communication skills with excellent presentation skills

  • Experience working with Senior and Executive-level customer contacts

  • Understanding of Internet and web applications with a desire to learn new technologies

  • Well-organized, with high attention to detail and the ability to prioritize

  • Prior experience in a B2B SaaS is an added advantage


Benefits


100% Remote Working
ESOPS
MyOperator

About MyOperator

MyOperator is a Business AI Operator, a category-defining platform that unifies WhatsApp, calls, and AI-powered chat & voice bots to deliver end-to-end customer communication automation.

As businesses move towards a messaging-first, always-on world, MyOperator enables teams to deliver 24/7, instant, and personalised service without tool fragmentation or engineering dependencies.

What we offer:

✅ Verified WhatsApp Business API and WhatsApp Marketing platform with automation and campaign tools

✅ Call management and contact center software with IVR, toll-free numbers, routing, tracking, and analytics

✅ Campaign management suite for Click-to-WhatsApp ads, IVR campaigns, voice blasts, and broadcasts

✅ GenAI chatbots & voicebots for multilingual, 24x7 automation

✅ Enterprise mobility solutions with virtual numbers & app-based dialer

Trusted by:

Amazon, Apollo Hospitals, Domino’s, Razorpay, TCS, PwC, EY, Tata 1mg — and 12,000+ businesses across industries for over 14 years.

Recognised for:

✅ Ease of use (Capterra)

✅ Customer experience excellence (UBS India BPO Conclave)

✅ High ratings on Google, G2, and Capterra

Contact us:

📞 +91 92129 92129

📧 hello@myoperator.com

🌐 www.myoperator.com

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Noida, IN
Year Founded
2013
Website
myoperator.com
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