Talents Tide

AVP - CRM & Cognitive Technologies

Talents Tide  •  Dubai, AE (Onsite)  •  5 months ago
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Job Description

Job Purpose:

Lead the strategic development and management of CRM and Cognitive Technologies (AI, NLP, RPA) to enhance customer engagement and drive digital transformation.

Key Responsibilities:

  • CRM Strategy: Develop and execute CRM initiatives to boost customer satisfaction and business growth.
  • Cognitive Technologies: Oversee AI, ML, NLP, and RPA solutions to automate processes and deliver insights.
  • Integration: Ensure seamless connectivity between CRM, cognitive tools, and enterprise systems.
  • Leadership: Guide cross-functional teams and vendors to deliver projects on time and within budget.
  • Adoption: Train teams and stakeholders on leveraging these technologies effectively.

Qualifications & Skills:

  • Education: Bachelors in IT/Computer Science (Masters/MBA preferred).
  • Experience:
    • 10+ years in IT, with 5+ years in Microsoft Dynamics CRM (techno-functional role).
    • 5+ years in AI, NLP, LLM, Speech Recognition, or RPA engineering.
  • Technical Skills:
    • CRM platforms (Microsoft Dynamics), AI/ML frameworks, RPA tools.
    • System integration, budgeting, and IT governance.
  • Soft Skills: Leadership, stakeholder management, strategic thinking.
Talents Tide

About Talents Tide

Located at the heart of the UAE, TalentTide is an avant-garde HR consulting firm conceived to cater to the unique challenges and demands of the contemporary Emirati market. Our foundation is built upon a legacy of deep-rooted industry knowledge, underpinned by an unwavering commitment to pushing the boundaries of HR innovation.

TalentTide is not just another HR consultancy. What sets us apart is our unparalleled understanding of the local landscape, coupled with a global perspective that keeps us a step ahead in the dynamic world of HR. Our founder's rich tapestry of experiences and insights underpins our ethos, ensuring that our services are not only top-tier but also tailored to the nuances of our clientele.

Services for the Corporate Sector:

1. Headhunting: Our bespoke headhunting solutions are designed with precision, ensuring that businesses not only find the right talent but also individuals who resonate with their company culture and vision.

2. Customized Training: Rooted in extensive market research and client feedback, our training programs reflect the unique requirements of the UAE market, positioning businesses to thrive amidst challenges and seize emergent opportunities.

3. HR Technologies: We have curated an elite selection of HR technologies from global pioneers, ensuring our corporate partners benefit from the latest and most effective tools in areas such as competency management, recruitment, and more.

4. HR Consulting: Our consultancy services encompass a 360-degree approach to HR, aligning strategies with both local intricacies and global best practices to derive optimal results.

5. JD Creation: With our acute understanding of role dynamics, we craft job descriptions that not only attract the right talent but also align seamlessly with organizational structures and goals.

Industry
Consulting & Advisory
Company Size
1-10 employees
Headquarters
Dubai, AE
Year Founded
2023
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