Job Description

Our client is a real estate development company based in Ras Al Khaimah, UAE. It specializes in creating master-planned communities, luxury residential properties, and hospitality developments. Known for its innovative approach, our client focuses on delivering high-quality developments that cater to both local and international markets.

The AVP Collections will lead and optimize the end-to-end collections strategy across the company's real estate portfolio. This role is responsible for maximizing cash flow, minimizing delinquency, and strengthening credit governance while maintaining strong customer relationships aligned with the company's brand and service standards.

Duties & Responsibilities

Collections Strategy & Leadership

• Develop and implement a robust collections strategy aligned with business objectives.
• Lead, mentor, and scale the collections team to improve performance and accountability.
• Establish KPIs for collections efficiency, recovery rates, and aging targets.

Receivables & Recovery Management

• Oversee the full lifecycle of receivables including invoicing follow-ups, payment plans, and recovery actions.
• Monitor aging reports and proactively address overdue accounts.
• Drive reduction in DSO (Days Sales Outstanding) and delinquency rates.

Customer & Stakeholder Management

• Manage high-value and sensitive client accounts, including negotiations for settlements and restructuring.
• Collaborate with Sales, Leasing, Property Management, and Finance teams to ensure alignment.
• Ensure customer communication is professional and aligned with company's brand.

Policy, Compliance & Risk

• Establish and enforce credit control policies, procedures, and approval frameworks.
• Ensure compliance with UAE regulations and internal governance standards.
• Work closely with Legal on escalations, disputes, and litigation cases.

Reporting & Analytics

• Provide regular reporting to senior management on collections performance, risks, and forecasts.
• Use data analytics to identify trends, predict risks, and improve collection strategies.
• Implement dashboards and automation tools for better visibility and control.

Process Improvement & Digitization

• Drive automation initiatives in collections processes (ERP, CRM integrations).
• Improve operational efficiency through process re-engineering.

• Introduce best practices and industry benchmarks in collections.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration.
• 12-15 years of experience in collections/credit control, preferably in real estate or property development.
• Minimum 5+ years in a leadership role managing large portfolios.
• Strong knowledge of UAE real estate market, payment structures, and legal frameworks.
• Strong leadership and team management skills.
• Excellent negotiation and conflict resolution abilities.
• Financial acumen and analytical mindset.
• Strong communication and stakeholder management.
• Proficiency in ERP systems (e.g., SAP) and reporting tools.