Job Description

Work Location:

New York, New York, United States of America

Hours:

40

Line of Business:

TD Securities

Pay Detail:

$200,000 - $280,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

• Define and execute the digital channel and client experience strategy for Transaction Banking, including roadmap, operating model, investment priorities and measurable outcomes across API Gateway, Host to Host, Mobile, ERP/TMS and Portal.
• Lead multi-year modernization of client-facing digital journeys, servicing capabilities and channel experiences across API Gateway, Host to Host, Mobile, ERP/TMS, Portal, self-service and emerging channel capabilities.
• Own the channel roadmap and prioritization of client-facing outcomes, ensuring channel investments are grounded in data, research, client needs and business value.
• Align Product, Technology, Operations, Risk, Compliance, Sales and servicing partners to deliver secure, resilient and scalable channel capabilities enabled by foundational platform services.
• Own portfolio-level outcomes for digital adoption, channel utilization, client friction reduction, operational efficiency, channel resiliency and transformation benefits realization.
• Build and develop a high-performing team of product, channel, client experience and transformation professionals, while maintaining clear accountability for risk, controls and escalation discipline across the channel estate.
• Partner with Product, Technology, Operations, Risk, Compliance, Sales and key stakeholders to deliver enterprise transformation initiatives that improve operational efficiency, client retention and wallet share through the digital channel estate.
• Partner with the AVP, Digital Platform Capabilities to ensure foundational platform services support the channel strategy, while this role retains ownership of client-facing channel strategy, adoption, experience and outcomes across API Gateway, Host to Host, Mobile, ERP/TMS and Portal.
• Influence senior executive and governance forums on strategic investment decisions required to deliver channel transformation outcomes.
• Transformation value realization and progress against approved digital channel roadmap commitments.
• Client outcome metrics, including digital adoption, self-service usage, onboarding and activation cycle time, and reduction in manual intervention.
• Channel performance and resiliency, including transaction quality, straight-through processing, availability, data timeliness and integration efficiency across API Gateway, Host to Host, Mobile, ERP/TMS and Portal.
• Risk and control outcomes, including fraud prevention, security incident reduction, SLA adherence and timely escalation of operational, compliance and cyber risks across the channel estate.
• Team and capability buildout, including critical roles hired, onboarded and productive across product, channel, client experience and transformation domains.
• This role directly influences the quality, simplicity and effectiveness of the client experience across Transaction Banking by:
• Delivering intuitive, digital first client journeys
• Reducing onboarding complexity and time to value
• Enabling clients to self-serve through modern digital channels

Skills, Education & Experience:

• 15+ years of leadership experience in Transaction Banking, Treasury Services, Corporate Banking, Financial Services, product management, client experience or digital transformation.
• Extensive experience leading digital channel, client journey, platform modernization or servicing transformation in a complex global banking environment.
• Bachelor’s degree in Business, Finance, Technology, Engineering or related discipline; MBA or advanced degree preferred.
• Professional certifications in Agile, Lean, Design Thinking, Product Management or Digital Transformation are an asset.
• Proven ability to lead large-scale transformation programs, set strategic direction, manage executive stakeholders and convert ambiguity into clear priorities, roadmaps and measurable outcomes.
• Strong understanding of Transaction Banking products including Payments, Cash Management, Liquidity, Trade Finance, Virtual Accounts, APIs and Digital Banking Platforms.
• Demonstrated capability in human-centered discovery, problem definition, client research, journey design and evidence-based decision making.
• Strong commercial acumen, including ability to connect product decisions to adoption, revenue growth, operating leverage, client satisfaction and investment trade-offs.
• Technology fluency sufficient to partner with Technology leadership on architecture, resilience, data, automation, API, cloud and platform capability decisions.
• Exceptional stakeholder management, executive communication and influencing skills, with ability to build alignment across Product, Technology, Operations, Risk, Compliance, Sales and senior governance forums.
• Experience recruiting, developing and retaining high-performing product, client experience and transformation talent.
• Sound risk judgment and knowledge of controls, regulatory expectations and escalation practices in a regulated banking environment.

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.