Job Description

• Routinely monitor and review field operations performance, expenses, and take action as necessary, nationwide
• Internal coordination to ensure compliance of internal processes/procedures, with agreed cost structures/discounts, and compliance regulations
• Review and propose new processes for approval, as required by the operational/customer needs, in addition to support of Business Development
• Regular supervision of regional branch claim operations, including on-site visits as necessary
• Support in ensuring compliant claim handling per OIC and TGIA guidelines and regulations
• Meet with potential with service providers, as necessary, to negotiate additional discounts and improve services
• Assist stake-holders by providing training on Claim systems, new regulations, and claims handling
• Support and coordinate user activities and feedback for IT initiatives, UAT, and requirement building
• A bachelor degree in any field.
• Good communication and be able to sort out any immediate problems.
• Service-minded, be enthusiastic and accountable for any assigned duties.
• Be patient, intentional and ready to develop.
• Be skilled in Microsoft Office, including excel, and proficient in viewing, compiling, and analyzing data/reports
• Capacity to communicate in spoken and written English is a plus
• 3-5 years’ experience in Motor Claims handling.