Job Description

Purpose:

The AVP, AML Governance Manager is responsible for supporting the day-to-day operation of the AML Governance function through governance coordination, executive reporting, issue management, change management, and governance operations. The role serves as the operational backbone of the AML Governance team and enables effective execution of governance routines, management reporting, and program oversight activities.

Essential Responsibilities:

Governance Operations

• Coordinate governance routines, operating rhythms, committee activities, and management forums.

• Maintain governance calendars, action tracking, and escalation processes.

• Support preparation and follow-up activities for governance meetings and decision forums.

• Facilitate governance-related communications and stakeholder engagement.

Program Reporting & Board Support

• Produce and maintain AML program reporting, dashboards, and governance metrics.

• Coordinate development of executive, committee, and Board reporting materials.

• Gather, validate, and consolidate reporting inputs from across AML functions.

• Monitor key performance indicators, risk indicators, and program health metrics.

• Identify trends and prepare management insights and reporting summaries.

Change Management & Impact Assessments

• Coordinate governance review of business, regulatory, and organizational changes impacting the AML program.

• Facilitate impact assessments and implementation planning activities.

• Track governance approvals, dependencies, and implementation milestones.

Escalations & Emerging Risk Monitoring

• Support intake, tracking, and governance of AML escalations.

• Monitor regulatory developments, enforcement actions, industry trends, and emerging risks.

• Prepare summaries and impact assessments for AML leadership.

• Track issues and emerging issues requiring management awareness or action.

Issue Management

• As needed, provide day-to-day operational support for AML issue management, including intake, logging, categorization, and status tracking of issues, control gaps, and remediation items.

Additionally, support Internal Audit and regulatory exam requests, as required, and p erform other duties and/or special projects as assigned.

Ability and flexibility to travel for business as required

Qualifications/Requirements:

• Bachelor's degree and 5+ years of experience in Compliance Risk Management, BSA/AML, and/or financial crimes compliance within a regulated financial services environment. In lieu of a degree, high school diploma and 8+ BSA/AML and/or financial crimes compliance within a regulated financial services environment.

• Demonstrated experience supporting governance routines (e.g., committee operating rhythms, materials, minutes/actions, escalation tracking) and executive-level reporting.

• Strong ability to synthesize inputs from multiple AML functions into clear, accurate dashboards, metrics, and executive summaries; experience with KPI/KRI and “program health” reporting.

• Experience coordinating change impact assessments related to business, regulatory, or organizational changes and tracking approvals/milestones through implementation.

• Excellent written and verbal communication skills, with experience preparing materials for senior leadership, committees, and/or Board-level audiences.

• Highly organized with strong attention to detail, follow-through, and the ability to manage multiple time-sensitive deliverables in a fast-paced environment.

• Strong proficiency with Microsoft Office (Excel, PowerPoint, Word), including creating management-ready materials.

Desired Characteristics:

• Working knowledge of AML program governance and regulatory expectations for an effective compliance program, including how governance forums enable oversight, escalation, and decisioning.

• Strong stakeholder management skills and ability to influence across a matrixed organization; comfortable driving alignment, accountability, and action tracking without formal authority.

• Project/change management experience supporting cross-functional initiatives (regulatory, process, data, technology, or operating model), including planning, execution tracking, and stakeholder coordination.

• Experience in issue management and risk/control, including tracking remediation and dependencies.

• Familiarity with tools used for governance and reporting (e.g., eGRC platforms, SharePoint, Tableau or similar) and an ability to leverage automation/AI appropriately to improve efficiency and accuracy.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Risk Management