Job Description

Why join us?

Issuer Service provides trustee and agency services across a wide range of products, including Escrows, Project & Export Finance, Securitization, Loans and Debt programmes. Our proposition enables clients to pursue international capital market activities: we expedite movements of cash and securities, protect the rights of interested parties and we assist our colleagues in Global Banking Market with the identification of Issuer Services solutions to meet client requirements. Corporate Trust team authorize/validate/monitor and ensure the processing and administration of all types of Bonds where HSBC acts as the Issuing and Paying agent. Loan Agency team authorize/validate/monitor the full range of administrative duties of servicing a deal, as well as gaining exposure to a variety of syndicated facility types. Business management team is responsible for reconciliation, static data maintenance, user access management and call-back. If you are up for a challenge, looking for an exciting career, have the passion to learn, then come join us!

What you’ll do:

• Create a capability framework for Issuer Services Operations in Kuala Lumpur for all region, where we provide operational support within the Global Service Centre framework guideline in Malaysia.
• Accountable for Loan Agency Operations, and Ancillary functions, to provide global support for all regions.
• Building and maintaining a scalable end to end Issuer Services process to support overall aspirations of the business.
• Responsible for entity and functional management of 10 to 20 staff based offshore in Kuala Lumpur to support multi regions.
• Management of operational processes and control function to meet or exceed service level and regulatory requirements.
• Responsible for continuous process improvement of existing processes, migration of new functions from the onshore business partner and driving efficiencies of a new system.

Financial:

• Operate in line with the Annual/Rolling Operating Plan for Issuer Services in KL
• Deliver to the year on year sustainable cost saves targets.

Customers / Stakeholders:

• Establish and maintain effective relationship with business partners, global product function, and counter-part for Issuer Services across globe to stay close to operational service requirements, identify areas of service improvement and standardized processes.

Process Co-ordination & Governance:

• Establish and maintain appropriate operational governance structure across the offshored Loans functions.
• Ensure most appropriate organizational structures, systems, procedures and controls are utilized in support of the business. Implement change as necessary to realize process improvement or enhanced product offering.
• Implement effective management and performance reporting to monitor Service Level Agreement (SLA) and regulatory standards and ensure appropriate metrics are in place to meet these.
• Actively participate in system upgrade reviews/projects and recommend enhancements to improve automation and enhance the service offering.

Audit & Control:

• Implement an effective control and risk management framework across operational disciplines.
• Implement strong risk management environment to negate operational losses, regulatory breaches and potential fraud.
• Execute an effective business contingency plan in line with group policies and business partner requirements.

Observation of Internal Controls:

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
• Ensure compliance with internal guidelines.

What you will need to succeed in the role:

• University degree level, or equivalent practical experience / maturity. Business Management and/or additional certifications in Finance would be preferred.
• Extensive working experience in the securities industry, to include:
• Knowledge of inter-bank offered rate based loan administration.
• Management position with exposure to business partners across multiple geographical locations
• Proven experience in managing medium to large teams.
• Prior experience in syndicated loan operations would be preferred.
• Ability to communicate clearly, concisely and effectively in English, both oral and written
• Strong analytical and process improvement skills
• Proven ability to execute and deliver change, within an operational context.
• Effective leadership with requisite interpersonal skills necessary to direct and motivate a large team to achieve results.
• Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels.
• Strong collaborative management skills with the various stakeholders