Job Description

The Systems Engineer will provide systems specific support for all model Falcon aircraft to the Command Center, Field Service Representatives, Service Centers, vendors, repair agents and customers in regards to their related systems. This includes troubleshooting and answering technical concerns/questions in regards to their related systems. Monitor system/component failures and usage to identify potential fleet issues, providing feedback to improve

Principal Duties:

Provide support to the Command Center, Field Service Representatives, Service Centers, vendors, repair agents and/or customers to resolve issues including AOG support

Act as a focal point for all Dassault Falcon Jet (DFJ) departments providing input on technical issues related to systems support

Attend/prepare regular meetings

Provide feedback, make recommendations regarding product improvements to program management

Review documentation for technical accuracy, spelling, grammar and readability prior to customer release

Collaborate actively with coworkers within DFJ Engineering Support and Dassault Aviation (DA)

Validate service bulletins and maintenance procedures with W/H customers/DAS facilities on behalf of DA

Track, monitor and report findings for special investigations of failed equipment in coordination with DA

Deliver information to customers through letters, articles and presentations (seminars, customer meetings)

Support DFJ model specialist as required for system based technical issues

Support investigation efforts of NFF and DOA parts

Develop/deliver presentations at customer meetings and company seminars

Minimum Qualifications:

BS degree with emphasis on aviation or equivalent experience

Three (3) years of experience in technical aspects of aircraft support/system design

Proper system knowledge and good judgement in problem solving

Multitasking and priority management skills

Ability to read wiring diagrams and aircraft schematics

Fluent in English with strong written and verbal communication skills

Team player with a cooperative and helpful nature

Strong computer skills and proficient in using Microsoft Office

Able to manage standard projects/tasks without supervision

Ability to find solutions and/or alternatives/workaround in best interest of customers and the company

Completed a presentation training

Developed and presented material for customer seminars/support meetings

Completed an exchange program with DA counterparts

Additional Desired Qualifications:

A&P license or equivalent experience strongly suggested

Experience with Falcon aircraft or Business Jet Support experience

Experience in Customer Support

Experience in system/component failure analysis and/or aircraft system maintainability/reliability analysis

Familiarity with French language

Knowledge of Federal Aviation Administration (FAA) regulations

Knowledge of aircraft systems

Knowledge or experience with 3D design software (CATIA V4/V5)

Working Conditions:

Office environment

Domestic and international travel when necessary to accomplish job responsibilities (5-10% travel)

Compensation and Benefits

The compensation for this position typically falls between $90,000 and $100,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.