Job Description
- Provide L2/L3 support for Azure Virtual Desktop (AVD) environments, ensuring high availability, performance, and end-user satisfaction.
- Manage and maintain AVD infrastructure, including Host Pools, Session Hosts, Workspaces, Application Groups, and User Assignments.
- Perform provisioning, deployment, and lifecycle management of AVD session hosts and images.
- Manage and maintain golden images, image updates, application integration, and optimization activities.
- Troubleshoot and resolve AVD-related incidents, including login failures, profile issues, session disconnects, FSLogix errors, application performance issues, printer mapping, and connectivity problems.
- Monitor AVD environment health, user sessions, resource utilization, and performance metrics.
- Perform capacity management and recommend scaling actions to optimize user experience and infrastructure costs.
- Support Windows 10/11 Enterprise Multi-Session and Windows 365 environments where applicable.
- Manage FSLogix profile containers and troubleshoot profile management issues.
- Coordinate with Azure, Networking, Security, Identity, SCCM, and Intune teams to resolve infrastructure and endpoint-related issues.
- Assist with Azure Virtual Desktop upgrades, migrations, image refreshes, and modernization initiatives.
- Support application deployment, patching, compliance, and endpoint management activities through Intune and SCCM.
- Participate in incident, problem, and change management processes following ITIL best practices.
- Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
- Maintain operational documentation, runbooks, standard operating procedures (SOPs), and knowledge base articles.
- Generate operational reports, service health dashboards, and capacity utilization reports.
- Support business continuity, DR testing, and platform maintenance activities.
- Ensure SLA compliance and provide timely communication during incidents and service requests.
Education
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Experience
- 5–12 years of experience supporting Virtual Desktop Infrastructure (VDI) environments.
- 3-4+ years of hands-on experience with Azure Virtual Desktop (AVD).
- Experience supporting enterprise-scale Azure and End User Computing environments.
- Experience in production support, incident management, and troubleshooting activities.
Technical Skills
- Strong hands-on experience with Azure Virtual Desktop (AVD).
- Experience managing Host Pools, Session Hosts, Workspaces, Application Groups, and User Assignments.
- Knowledge of FSLogix profile management and troubleshooting.
- Experience with Windows 10/11 Enterprise Multi-Session and Windows 365.
- Strong understanding of Microsoft Azure services, including:
- Azure Virtual Machines
- Azure Storage
- Azure Networking
- Azure Monitor
- Azure Backup
- Azure Compute Services
- Experience with Microsoft Intune, Endpoint Management, and Application Deployment.
- Familiarity with SCCM/MECM, patch management, and software distribution processes.
- Strong knowledge of Active Directory, Entra ID (Azure AD), Group Policy, DNS, DHCP, and identity services.
- Experience troubleshooting performance, profile, authentication, and connectivity issues.
- Working knowledge of Azure security and role-based access controls (RBAC).
- Basic PowerShell scripting skills for automation and administration.
- Understanding of virtualization, VDI concepts, and Microsoft Modern Workplace technologies.
Preferred Qualifications
- Microsoft Certified: Azure Virtual Desktop Specialty.
- Microsoft Azure Administrator Associate (AZ-104).
- Microsoft Modern Desktop Administrator or Endpoint Administrator certifications.
- ITIL Foundation Certification.
- Experience supporting VMware Horizon or Citrix environments is an added advantage.
Key Competencies
- Strong troubleshooting and analytical skills.
- Excellent customer service and end-user support capabilities.
- Ability to diagnose and resolve complex infrastructure and desktop issues.
- Strong communication and stakeholder management skills.
- Ability to prioritize and manage multiple incidents and requests simultaneously.
- Attention to detail and documentation discipline.
- Team-oriented mindset with a focus on operational excellence and continuous improvement.
At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
