Boardroom Appointments - Global Human and Talent Capital

Avaya Engineer

Boardroom Appointments - Global Human and Talent Capital  •  Cape Town, ZA (Onsite)  •  2 months ago
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Job Description

Key purpose:

As an Avaya Engineer (L3), you will be responsible for the information technology (IT) support of our business. You will provide IT technical support to all teams within the organisation and ensure that they have access to their devices and data wherever they are in the world. You'll be able to build strong relationships with colleagues from other departments in order to share knowledge or solve problems as a team. You should also be comfortable working under pressure, as your work may involve managing multiple projects at once.

Qualifications and experience:

  • 6 - 8 years work experience
  • 5+ years experience required in Avaya Telephony administration as a Senior Support Engineer within a medium to large ICT organisation
  • Working knowledge of technical documentation and experience in co-ordination with TAC
  • Expert knowledge on the management of Avaya concepts and Contract Centre architecture within the supported technical domain
  • Diagnostic skills in hardware and software products
  • Effective written and verbal communication skill
  • Self-disciplined with good time management skills
  • Fault analysis / troubleshooting skills; be able to read & interpret technical documentation
  • Strong focus on customer satisfaction
  • Customer focus with good attention to detail
  • Have initiative and be a team player
  • Fully competent on the use of Microsoft Office
  • Drivers licence and own transport
  • Minimum NQF 7 (360 points)
  • ACIS-6202 (Avaya Aura Contact Center Implement)
  • ACIS-6209 (Avaya Aura Contact Center CCT and Multimedia Implement)
  • ACSS-3300 (Avaya Aura Contact Center Support)
  • ACSS-3305 (Avaya Experience Portal with Proactive Outreach Manager Support)
Boardroom Appointments - Global Human and Talent Capital

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bedfordview, ZA
Year Founded
1989
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