Job Description

About Electrosonic

Electrosonic is Where Imagination Comes to Life.

At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.

Profile

As an experienced AV Technician, you’ll bring strong knowledge of AV and VC services, including system operation, troubleshooting, installation, and maintenance. You are self-motivated, proactive in your approach, and committed to delivering high-quality service across the site.

You will be joining a company at the forefront of delivering cutting-edge audiovisual solutions for major global brands. With a customer-first mindset and an open, engaging, and curious culture, we pride ourselves on collaboration and innovation. Here, you will find a team of creative, technically skilled, and passionate people who love what they do and are equally dedicated to helping others grow.

What you will be doing

• Provide onsite audio-visual meeting room support services, including system operation, troubleshooting, and maintenance of video conferencing, meeting room technology, event support, and control systems.
• Diagnose faults safely and accurately, performing first-line repairs, testing, and operation of AV, VC, display, and presentation technologies.
• Ensure meeting room AV systems run efficiently, with minimal downtime and maximum performance.
• Respond promptly, courteously, and professionally to all customer requests, including last-minute needs, in line with service levels and contractual agreements.
• Maintain high standards of tidiness, cable management, safety, and readiness across service areas and meeting spaces.
• Troubleshoot AV, VC, AC, and TP systems quickly and effectively, escalating to the appropriate personnel when necessary.
• Support high-profile meetings and events with reliable technical expertise.
• Track and update accurate records of client hardware inventory.
• Share knowledge, guidance, and training with colleagues when required.
• Keep company and customer documentation accurate and up to date.
• Deliver all work to company quality standards and best practices.
• Work in compliance with the Company’s safety manual with safety of self and others in mind at all times.
• Other duties as required or assigned by company or client management.

What you will bring to the role

• CTS qualified, or willingness to work towards certification.
• Solid knowledge of communications, networking, and audio-visual systems, including their components.
• Experience in testing, fault finding, servicing, and maintaining electronic AV systems or related technologies.
• Familiarity with touchscreen and web-based technologies.
• Hands-on experience with IP- and telephony-based video conferencing systems.
• Strong track record of delivering excellent customer service in a fast-paced, front-of-house environment.
• Highly organised and adaptable, with the ability to manage a variety of tasks throughout the day.
• Proven ability to prioritise effectively and remain calm under pressure.
• High level of computer literacy.
• Lateral problem-solving skills, with the ability to find creative, practical solutions to meet deadlines or specific requirements.
• Effective team player with strong collaboration skills.
• Capable of working independently and taking accountability for outcomes.
• Strong focus on quality and attention to detail.
• Professional approach when representing the company on client sites.
• Excellent verbal and written communication skills.

What we offer:

· Excellent opportunities for career development

· Investment in your learning and development

· Employee Recognition Scheme

· 23 days holiday plus bank holidays

· The opportunity to purchase additional holiday

· Health Cash Benefit

· Season Travel Ticket Loan

· Cycle to Work Scheme

· Tech-scheme

· Friendly and supportive working environment

At Electrosonic diversity, equity and inclusion (DEI) are fundamental to our mission of designing, building, and supporting innovative technology solutions that create lasting experiences where people live, work, and play.