Job Description

• Build and develop strong relationships by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner
• The Corporate Events - Audio/Visual Group provides technical support for meeting spaces, collaboration technology, and live or hybrid events, helping ensure that meetings start on time, run smoothly, and deliver a consistent experience for presenters, attendees, executives, visitors, and remote participants.

• Cisco Webex Meetings, Webex-enabled conference room systems, and Webex meeting workflows
• Microsoft Teams meetings, Teams Rooms, meeting invitations, participant access, content sharing, and live meeting troubleshooting
• Hybrid meeting support, including room readiness checks, audio/video validation, remote participant experience, and escalation of technical issues
• Technical support for the Conference and Training Center, corporate conference rooms, executive meeting spaces, hybrid meetings and certain offsite events
• Perform pre-meeting checks for room systems, cameras, microphones, speakers, displays, control panels, content sharing, and network-connected conferencing equipment
• Provide real-time meeting support for presenters and attendees, including joining assistance, audio/video troubleshooting, screen sharing support, and escalation when needed
• Production and technical support for live, virtual, and hybrid multimedia events, including streaming audio and video when required
• Create, launch, monitor, and support meetings using Webex and Microsoft Teams collaboration platforms
• Assist with other A/V Group projects and tasks related to the support of the multimedia environment
• Participate in projects and initiatives which integrate with the A/V functions

• 3+ years of professional A/V, conference room, meeting support, or collaboration technology experience in a corporate environment preferred.
• Hands-on experience supporting Webex Meetings, Microsoft Teams meetings, Teams Rooms, video conferencing endpoints, microphones, cameras, displays, speakers, and integrated room control systems is strongly preferred.