Job Description

and Job Duties:

• On-site direct AV/VTC support including troubleshooting issues for a variety of AV/VTC equipment including Cisco based conferencing systems and Microsoft Teams
• Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, and installation of replacement equipment, in-call VTC support, and training on VTC equipment.
• Troubleshooting and creatively working around rooms that are "hard down”
• Troubleshooting and rapidly resolving technical issues to minimize downtime of conference rooms
• Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance of Cisco VTC systems and Windows based systems
• Support for customer requests, VTC meetings and sessions across 10 different VTC rooms; equipment support Cisco and Windows based systems.
• Leveraging in-depth knowledge of the functionality of monitors, projectors videoconferencing systems and Windows based systems
• Managing site inventory and spares with use of database
• Managing/completing Quarterly Preventative Maintenance project and weekly status reports
• Creating / resolving break-fix tickets by monitoring client ticketing system
• Support shall extend across both NIPR and SIPR communication mediums.
• Support all Microsoft teams conferences on both SIPR and NIPR networks
• Support all Skype for business VTC conferencing. Skype for business support has the same operational requirements as Cisco and Polycom VTC’s.

Requirements

• Required - Secret Security Clearance
• CTS Certification (must be able to obtain within 6 months of hire)
• Required - Security+ CE Certification (IAT Level II)
• 2+ years audio / visual experience desired
• Complete knowledge of intermediate level Microsoft Teams functionality, hardware peripheral device implementation and troubleshooting (Microphones and camera devices/drivers)
• Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
• Excellent customer service and written / verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows