eScribers, LLC

AV & Technical Support Technician

eScribers, LLC  •  £31k/yr  •  London, GB (Onsite)  •  6 days ago
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Job Description

About eScribers

Established in 2005 by court reporting professionals, eScribers has grown to become the leader in reporting and transcription services for courts and government agencies across the US and UK & Ireland.

Our company is private equity backed and growing rapidly worldwide, leading the court reporting market in technology innovations and client services. With customers across the US, UK & Ireland, we currently hold offices in Phoenix, Virginia, Maryland, London, Dublin and Israel.

At eScribers we value professionalism, innovative thinking, and collaboration and this is what guides us in all aspects of our day-to-day operations.

Come be a part of our growth by joining our outstanding team of professionals!

The Opportunity

eScribers is looking for an AV & Technical Support Technician to help deliver dependable technology support for legal proceedings, meetings and hearing environments.

This is a hands-on role for someone who enjoys working with audiovisual equipment, computers and live technical systems. You will help ensure that clients, legal teams, reporters and remote participants can use the required technology confidently and without disruption.

The role combines equipment preparation, on-site setup, live support, fault finding and post-event checks.

What You’ll Be Doing

You will support the technical delivery of hearings, depositions, arbitrations and other professional proceedings.

Your responsibilities may include:

  • Preparing laptops, microphones, cameras, displays and other technical equipment for upcoming assignments
  • Installing and connecting AV equipment at courts, hearing centres, offices and other client locations
  • Checking sound, video, internet connectivity and remote-participation systems before proceedings begin
  • Providing technical assistance to clients and participants during live sessions
  • Diagnosing and resolving hardware, software, audio and connectivity problems
  • Supporting video calls, remote witnesses and hybrid proceedings
  • Assisting with digital recording and court-reporting technology
  • Making sure equipment is properly labelled, maintained and ready for future use
  • Liaising with internal operations teams about technical requirements for upcoming assignments
  • Recording faults, issues and equipment requirements clearly
  • Packing and returning equipment safely after assignments
  • Travelling to different London and UK locations when required

Technology You May Work With

Depending on the assignment, you may work with:

  • Professional microphones and audio equipment
  • Speakers and audio interfaces
  • Video conferencing platforms
  • Cameras and video displays
  • Laptops and presentation systems
  • Digital recording equipment
  • Network and internet connectivity equipment
  • Remote-hearing technology
  • Transcription and court-reporting systems

Training will be provided on eScribers-specific systems and workflows.

What We’re Looking For

You do not need to know every system from day one, but you should be comfortable learning new technology and solving problems.

We are particularly interested in candidates who have:

  • Experience with AV, IT support, live events, conferencing or technical operations
  • Good practical knowledge of computers and peripheral equipment
  • Confidence troubleshooting technical issues
  • A basic understanding of networking and connectivity
  • Strong communication skills
  • A professional and client-focused approach
  • Good organisation and attention to detail
  • The ability to prioritise when several issues need attention at once
  • Confidence working in live environments where reliability is important
  • A willingness to learn new equipment and software

Experience in legal services, courts, transcription, conferencing or event technology would be useful but is not essential.

Working Environment

This is not purely a desk-based technical support role.

You may spend time preparing equipment at an eScribers location, travelling to client sites, installing systems and supporting live proceedings.

Assignments can vary considerably, so flexibility is important. Some projects may require early starts, later finishes or occasional work outside standard office hours.

Why Join eScribers?

This role offers the opportunity to develop experience across AV, IT support and legal technology while working on a wide variety of professional assignments.

You will gain practical experience supporting live proceedings and working directly with technology that needs to perform reliably in real-world environments.

It could be a strong fit for someone from an AV, IT support, events or technical-services background who wants to move into the legal technology sector.

Offered salary will be around 31,000 GBP annually based on experience.

eScribers, LLC

About eScribers, LLC

eScribers was established in 2005 to provide quality transcription services at affordable rates. We specialize in developing technological tools combined with personalized client service to enable us, our clients and users to work more efficiently, resulting in the highest quality, cost effective transcription solutions.

End-to-End Process

eScribers offers end-to-end transcription solutions to meet the need of our clients. From sending audio files to the delivery of formatted and certified transcripts, eScribers provides a seamless and transparent process in which each transcript can be tracked every step of the way.

Focus on Accuracy

Our experience in the US Federal and State Court system requires dedication to flawless, accurate transcripts with no margin for error. Our professional and certified transcribers and editors create quality transcripts on-time, accurately and in the format our clients require. All of our transcribers and editors pass a transcription and typing test, complete an intense training course, and have a vast knowledge of industry terminology. Many of our transcribers are AAERT certified. We constantly monitor the quality of our staff's work and only use transcribers who are committed to excellence. All transcripts are reviewed by our full time editing staff. Additionally, eScribers has been an AAERT member in good standing since our founding in 2005.

Industry
Legal & Compliance
Company Size
201-500 employees
Headquarters
Phoenix, AZ
Year Founded
2005
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