Job Description

The Company

Outrider is a software company that is automating distribution yards with electric, self-driving trucks. Our system eliminates manual tasks that are hazardous and repetitive while it improves safety and efficiency. Outrider’s mission is to drive the rapid adoption of sustainable freight transportation. We are a private company founded in 2018 and backed by NEA, 8VC, Koch Disruptive Technologies, NVIDIA, and other top-tier investors. Our customers are Fortune 200 companies and our autonomous trucks are already running in distribution yards. For more information, visit www.outrider.ai

The Role

The Autonomous Vehicle (AV) Site Lead is responsible for commanding and tracking the driverless trucks at the heart of the Outrider System, a first-of-its-kind product designed to automate the world’s largest distribution yards. This position reports to the Associate Manager, Customer Operations and serves as Outrider’s primary point of contact for operations issues and inquiries at customer sites.

The AV Site Lead serves as the on-site operational leader and primary customer-facing representative for Outrider operations. In addition to managing autonomous vehicle operations and dispatch activities, the Site Lead is responsible for supporting safe vehicle operations, customer engagement, training, issue escalation, operational reporting, and continuous improvement initiatives.

The Autonomous Vehicle Site Lead is responsible for assigning trailer move requests to autonomous terminal tractors operating within customer distribution yards and managing vehicle movements through Mission Control, Outrider’s proprietary cloud-based dispatching and monitoring platform. The AV Site Lead can interact with customer dispatching functions (either humans or the customer’s yard management system/YMS) as needed to assign, track and update the status of customer-requested trailer moves.

This role is hands-on, requiring close monitoring of system performance and productivity as well on-point suggestions for improvements to the UI, workflow, and overall system. The successful candidate thrives in a dynamic work environment, has strong focus and attention to detail, and is comfortable making fast and sound decisions with a safety-first mindset.

This position plays an essential role in helping deliver a safety-critical system for industrial automation. The opportunity offers the successful candidate the chance to help develop a market-defining enterprise product that combines robotics technology with a software-as-a-service (SaaS) business model.

Duties & responsibilities

• Lead AV operations, ensuring safety and productivity, and manage trailer move missions using Outrider or customer software while communicating with engineers and teams.
• Create and manage tickets for system issues or truck maintenance (Jira and Fleetio), and document operational details in reports.
• Train customers on the Outrider system, respond to and manage customer requests, and serve as a liaison for operational support and issue resolution.
• Manage and escalate system issues using established operational protocols to maintain continuous site productivity and ensure prompt resolution.
• Operate commercial vehicles and support vehicle testing, recovery, training, customer demonstrations, and operational activities as required while maintaining compliance with all applicable DOT regulations and company safety policies.

Required qualifications

• BS or BA degree preferred or 2-3 years of relevant industry or technical experience
• Minimum 1-2 years’ experience in transportation, intermodal, industrial automation, material handling automation, or warehouse operations
• Current Class A Commercial Driver’s License (CDL) valid in State and throughout the United States, as required
• Minimum 3 years of verifiable Class A tractor-trailer driving experience
• Demonstrated safe and proficient backing skills with a variety of trailer types in dynamic yard environments
• Clean driving record for the previous 5 years
• Exceptional analytical skills
• Ability to communicate and assist with troubleshooting complex systems issues quickly and correctly while on customer sites
• Self-driven behavior and demonstrated strong leadership and people skills
• Very good time management skills and ability to quickly make informed decisions
• Proficiency with MS Office or G-Suite.
• Sterling references
• Ability to travel up to 10% of the time, if applicable, or potentially commit to extended stays at customer sites for the deployment of Outrider autonomous vehicles

Ideal qualifications

• Experience with autonomous vehicles, complex electronic systems and field work
• Exceptional customer service
• Interest in data analysis
• Knowledge of and experience with integrated hardware/firmware/ software systems
• Experience with dispatch operations

While this is an accurate reflection of the position, Outrider reserves the right to require additional/different tasks to be performed as needed.

Work Environment and Physical Demands

This role is primarily based in a warehouse setting with regular exposure to varying environmental conditions such as heat, cold, rain, and snow. This position involves regular exposure to moderate noise levels typical of a warehouse environment, including machinery and vehicle operations. Employees will be working around autonomous trucks and must be comfortable operating in an industrial environment.

Available Shifts:

• First Shift: Monday - Friday, 8:00 am - 4:30 pm
• Second Shift Monday - Friday, 4:15 pm - 12:45 am

Compensation & Benefits

• Hourly Rate: $32.00 - $37.00
  • Actual compensation is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor
• Health Insurance
• Dental insurance
• Vision Insurance
• Parental Leave
• 401(K) Retirement
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Short-Term Disability
• Long–Term Disability
• Life insurance
• Pet insurance