Uber

AV Senior COE Specialist I - German Speaker

Uber  •  Lisbon, PT (Remote)  •  5 hours ago
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Job Description

About the Role

At Uber, we’re building a future where autonomous vehicles and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is one of a hybrid future, with AVs operating alongside drivers and couriers, each bringing their unique capabilities to the table. As the largest on-demand mobility and delivery platform in the world, Uber is uniquely positioned to help AV companies deploy and scale their technology globally.

As the COE Specialist on the Autonomous Vehicle team, you will be at the center of delivering on this mission to build the best support experience for Autonomous Vehicle users.

What you’ll do?

  • Handle Customer Interactions via inbound or outbound phone and messaging
  • Ensure continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience
  • Provide accurate, valid and complete information by using the right methods/tools
  • Have strong understanding and knowledge of your LOB, staying up to date with changes, roll-outs and ongoing initiatives.

What you’ll need?

  • Excellent knowledge of English (written and spoken at C1 minimum)
  • Fluent German
  • Previous call handling experience (inbound preferred)
  • Exceptional communication skills.
  • Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
  • Naturally Curious: Coachability, open to incorporating feedback, and dedication to improvement of your craft.
  • Excellent Team player: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.
  • An Owner: Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
  • Passionate: A genuine passion for Uber and exceptional customer support experiences.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Uber

About Uber

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.

The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
San Francisco, California
Year Founded
Unknown
Website
uber.com
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