Job Description

AV Operations & Video Wall Manager

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

The AV Operations & Video Wall Manager is responsible for leading audiovisual operations across executive spaces, studios, training environments, event venues, and large-scale digital display systems. This role ensures AV and video wall environments are reliable, presentation-ready, and aligned with organizational standards, operational priorities, and service expectations.

The successful candidate will lead and develop a team of AV professionals while driving operational excellence across executive support, live events, video wall environments, and external roadshow activities. This role requires strong technical expertise, sound judgment, and a service-oriented leadership approach in high-visibility, fast-paced environments.

This position is in Richmond, VA and is in office Monday through Friday with up to 10% travel.

Responsibilities:

AV Operations Leadership

• Lead daily audiovisual operations across executive spaces, conference rooms, training rooms, studios, specialty venues, and event environments.
• Lead, mentor, and develop a team of three AV technicians by providing day-to-day direction, scheduling oversight, coaching, and performance support.
• Ensure all supported spaces remain operational, tested, and presentation ready.
• Set up, test, operate, and troubleshoot AV systems for executive meetings, live productions, training sessions, conferences, and corporate events.
• Own operational readiness across supported spaces, including preventive maintenance planning, issue escalation management, and service continuity.
• Build strong cross-functional partnerships with internal teams, facilities staff, vendors, and event stakeholders to sustain dependable AV operations and timely issue resolution.
• Provide high-touch, white-glove support for executives and high-visibility company events, ensuring a seamless end-user experience.

Video Wall and Digital Display Management

• Oversee the performance, reliability, and lifecycle support of video wall displays, LED processors, media servers, and playback systems across corporate and event environments.
• Manage and support Analog Way Pictural systems and other digital signage platforms.
• Monitor system health, including CPU, GPU, storage utilization, signal flow, and network connectivity.
• Troubleshoot and resolve issues including dead pixels, image distortion, signal failures, playback interruptions, and color inconsistencies.
• Perform routine walkthroughs of executive and event spaces to validate display quality and operational readiness.
• Coordinate firmware updates, playback testing, and system validation activities.
• Review environmental conditions including airflow, temperature, and humidity to protect equipment performance and reliability.

Events and Roadshow Support

• Oversee conference equipment inventory, show laptops, networking gear, playback systems, booth kits, and accessories.
• Coordinate shipping, deployment, recovery, reimaging, and refresh cycles for event equipment.
• Establish and maintain technology standards to ensure event systems are standardized, validated, current, and deployment ready.
• Support major corporate events and conferences while maintaining high operational standards under tight deadlines.

Leadership Profile

• Lead by example with a player-coach mentality and hands-on technical involvement.
• Take ownership of projects, operational issues, and customer experience from start to finish.
• Demonstrate exceptional attention to detail and organizational skills.
• Operate independently while managing multiple priorities in fast-paced environments.
• Maintain a proactive approach to identifying risks, improving processes, and enhancing operational reliability.
• Foster a positive, team-oriented culture focused on accountability, professionalism, and service excellence.

Basic Qualifications:

• Bachelor's degree from an accredited, not-for-profit, in-person University or College
• A track record of commitment to prior employers.
• 10 to 15 years of experience in AV operations, video wall management, corporate AV, live events, or related technology environments.
• Demonstrated experience leading AV operations in corporate, production, event, or broadcast environments.
• Strong experience with video walls, LED processors, digital signage, and media server technologies.
• Experience supporting high-profile executive environments and live corporate events.
• Knowledge of AV control systems, microphones, cameras, DSPs, switching systems, and conferencing platforms.
• Familiarity with Analog Way, Planar, Extron, Teams Rooms, Zoom Rooms, and enterprise AV ecosystems preferred.
• Strong troubleshooting, leadership, communication, stakeholder management, and customer service skills.
• Ability to work a flexible schedule and support after-hours activities, live events, and critical business needs as required.

What's in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement.

• Our benefits package includes (but is not limited to):
• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

Salary This position offers an annual base salary range of $130,700 - $156,200 based on relevant skills and experience and includes a generous benefits plan.

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing