Job Description

Job Location Anakeesta - Gatlinburg, TN 37738 Salary Range $74,000.00 - $76,000.00 Salary

Anakeesta is an award-winning mountaintop theme park in Gatlinburg, Tennessee, creating immersive outdoor experiences in the heart of the Smoky Mountains. The AV Manager leads the planning, operation, and maintenance of all audio, video, and lighting systems across the park—helping bring seasonal events, special moments, and daily guest experiences to life.

This role combines technical expertise with people leadership, overseeing AV systems, managing a team of technicians, and ensuring safe, reliable, and visually stunning production throughout the park.

Your Responsibilities

• Lead and supervise the AV team, including scheduling, task assignments, training, and performance support.

• Oversee daily operation, maintenance, and repair of lighting, audio, and video systems across all park locations.

• Plan, program, and adjust lighting and audio systems for seasonal events, holidays, and special activations.

• Manage daily system schedules and ensure consistent, high-quality guest-facing experiences.

• Provide hands-on technical support, troubleshooting complex AV issues as needed.

• Oversee installation, termination, and maintenance of CAT5/6 cabling and related infrastructure.

• Ensure DMX systems, control consoles, and AV networks are properly programmed, documented, and maintained.

• Conduct routine system audits to ensure full functionality, safety, and compliance.

• Maintain accurate documentation, including maintenance logs, system updates, and inventory records.

• Manage AV inventory, tools, and equipment lifecycle planning.

• Collaborate with Events, Operations, Maintenance, and Creative teams to support park-wide initiatives.

• Ensure all AV workspaces meet safety, organization, and cleanliness standards.

• Operate company vehicles as needed to transport equipment and supplies.

• Assist with budgeting, vendor coordination, and equipment procurement.

• Perform other duties as assigned to support park operations.

What You Need

• Strong leadership and team management skills.

• Advanced knowledge of indoor and outdoor AV systems, including lighting, audio, and video technologies.

• Experience programming and troubleshooting DMX lighting systems and control consoles.

• Strong working knowledge of audio systems, modern lighting technology, and video distribution.

• Familiarity with basic networking concepts and AV infrastructure.

• Ability to read and interpret schematics, diagrams, and technical manuals.

• Knowledge of SMPTE timecode, soldering, and PCB repair preferred.

• Proficiency with hand and power tools, lifts, meters, and test equipment.

• Excellent problem-solving skills, attention to detail, and ability to stay calm under pressure.

• Strong written and verbal communication skills.

• Valid driver’s license.

• Willingness to work days, nights, weekends, holidays, and on-call as needed.

Qualifications

Preferred Experience

• 3–5 years of AV, production, or technical systems experience.

• Prior supervisory or management experience preferred.

• Experience supporting live events, themed environments, or attractions a plus.

Physical Requirements

• Ability to lift up to 50 lbs.

• Comfortable working at heights up to 80 feet.

• Ability to stand, walk, bend, crawl, kneel, and climb for extended periods.

• Ability to work outdoors in all weather conditions.

• Comfortable communicating in loud environments.

Perks of Working With Us

• Competitive pay

• Paid time off

• Medical, dental, and vision insurance

• Life insurance

• 401(k)

• Free admission for employees and immediate family

• Employee discounts on food and merchandise

• Free parking

• Generous pass exchange program with local attractions

About Us

At Anakeesta, technology and creativity come together to create unforgettable moments. Our AV team plays a vital role in enhancing guest experiences through light, sound, and storytelling—every single day.

Be a Breath of Fresh Air.