Job Description

About the Role

The A/V Lead Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness.

What You'll Do

Event and Meeting support

• Experience supporting live in-person and broadcast events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control).
• Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech.
• Experience supporting C-Suite level executives, working comfortably to provide audio/mic support

Conferencing & Room Support

• Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies
• Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays.
• Perform fleet-wide room certification and readiness checks.
• Maintaining Conference Room systems, ensuring Firmware and software currency is updated.
• Frequent Conference room testing and functionality checks.

Incident Response, Ticketing & Service Management

• Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira).
• Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure.
• Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery.

Who You Are

Required

• 3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support or equivalent experience.
• Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems.
• Demonstrated ability to communicate clearly and professionally with customers and senior stakeholders, including C-suite executives, and to adapt communication to different audiences.
• Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals.
• Strong documentation and communication skills.

Preferred

• Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools.
• Experience troubleshooting Windows and macOS platforms, especially as it relates to A/V technologies (desktop meeting platforms)
• Able to take initiative, seek out information, and work effectively both independently and collaboratively. Comfortable managing changing priorities and communicating closely with colleagues in a deadline-driven environment.