Job Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

AV Installation Technician position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

The AV Installation Technician will be responsible for the installation, and decommission of professional audio, video, control systems, as related to the Systems Integration Industry. The AV Installation Technician is responsible for completing projects in the most efficient and effective manner. All work must meet the highest quality standards set forth by the Company, while assuring a professional and safe working environment

PRIMARY DUTIES:

The AV Installation Technician shall be responsible for, but not limited to the following:

• Responsible for reading and understanding Systems Integration installation process.
• Must understand wiring diagrams, schematics, and blueprints.
• Custom audiovisual installations.
• Wire pulling and termination.
• Equipment installation and removal when necessary.
• Install display (projector/flat panel), screen and check for simple functionality.
• Labeling all wire and equipment.
• Use of hand and power tools.
• Site cleanup.
• Safe use of ladders, scaffolding and lifts.
• Lift heavy and bulky equipment.
• Achieve working knowledge of Company software and work within software system on a day-to-day basis.
• Work in a safe, positive manner showing respect to others and contributing to the team.
• Full compliance with Company and customer safety programs.
• Full compliance with Company policies and procedures.
• Work to achieve 100% customer satisfaction 100% of the time.
• Other duties as deemed necessary by management.

EXPERIENCE:

• Audio Visual knowledge helpful, experience preferred - other low voltage, construction, or electrical installation experience acceptable.
• Excellent written and verbal communication skills.
• Must be responsible, self-motivated, self-starter, personable and well organized.
• Superior customer service skills to deal with both internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills: ability to work with diverse groups.
• Proficiency in the use of computers, tablets and software including programs such as Bluebeam, MS Office, SharePoint, ConnectWise, etc.
• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
• Must be able to effectively handle stressful situations.
• Must be able to read and effectively interpret general business documentation.
• Required to stand, walk, climb, sit and use hands and fingers.
• Reaching, grasping and carrying activities are also required.
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.
• Valid and current driver’s license.

LANGUAGE SKILLS: Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English. Ability to communicate effectively in English, both verbally and in writing, with employees, customers, vendors, and other business partners, as applicable to the position.

REQUIRED EDUCATION / CERTIFICATIONS:

• High school diploma or equivalent
• Preferred but not required – CTS certification. Must be able to obtain CTS certification within the first 15 months of employment.

PHYSICAL DEMANDS: In order to perform the essential functions of this job the Associate must have the ability to stand on a concrete floor for long periods and lift and/or move equipment at least 50 pounds on a repetitive basis. The candidate must be able to lift equipment and construction supplies from floor height to overhead while loading/unloading trucks or preparing equipment for installations, service calls, and events. Candidate must have the ability to climb and work (stack, adjust, and repair) at heights more than 25' before/during installations and job sites.

WORK ENVIRONMENT: New Era Technology, West Chester office and Client Sites.

EXPECTED HOURS OF WORK: This position generally operates during normal business hours; however, specific start and end times may vary based on business needs, workload, and job responsibilities. Occasional work outside of normal business hours may be required and overtime is possible.

TRAVEL: Travel is required to local and out of state client locations. Possible overnight stays.

WAGE: $20.00 - $24.00 depending upon experience

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .