Job Description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

$54,000.00 - $82,000.00 per year.

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

This position is expected to remain open until 09-28-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description:

Position Overview

Think of yourself as the architect of fleet readiness and the champion of operational excellence. As a Team Lead, you will manage the day-to-day operations of your team, ensuring each of your teammates delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). You will act as a bridge between your team and other departments, coaching and managing specialists to hit continuous performance goals.

You will lead a high-performing team through complex transitions, developing their technical and analytical capabilities to provide a seamless experience. Your leadership directly impacts the safety and efficiency of the fleet, ensuring that every vehicle meets the highest standards before it enters the field.

In this 24/7/365 environment, you will oversee a structured DuPont Shift Schedule, managing rotational matrices to ensure flawless continuity and coverage. You will be the definitive vanguard for operational command during your shift, managing handovers and shift vigilance to prevent burnout and ensure reliability.

Key Responsibilities

• Team Leadership & Management: Directly manage, mentor, and coach a team of specialists across multiple shifts. Conduct regular performance reviews, team huddles, and coaching sessions to drive accountability and professional growth.
• Operational Execution & QA: Oversee depot processes, including sensor calibration and pre-deployment quality checks. Establish daily audits to ensure 100% compliance with SOPs and the highest standards for vehicle safety and technical performance.
• Incident Escalation: Serve as the primary point of contact for high-impact fleet incidents. Review sensor streams and environmental context to deliver authoritative decisions, such as approving fallback paths or commanding minimal risk maneuvers.
• Cross-Functional Liaison: Act as the operational anchor between field teams and central stakeholders, including Software Engineering and Dispatch. Provide weekly reporting of KPI metrics and performance feedback to the Operations Manager.
• Workforce Planning: Create and manage daily staffing plans and shift rotations. Ensure appropriate coverage for 24/7 operations while balancing cost efficiency and adhering to fatigue management protocols.

Required Qualifications

• Leadership Experience: Minimum of 3+ years of proven experience in a supervisory or leadership role within high-stakes, tech-enabled, or safety-critical environments (e.g., mobility, logistics, or AV support).
• Education: Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related technical field is preferred.
• Technical Proficiency: Strong proficiency with data analysis tools (Google Sheets) and experience using operations management software or dashboards to drive decisions.
• Strategic Problem Solving: Exceptional analytical skills with a history of using data to implement corrective action plans and lead root-cause analysis (RCA).

Preferred Skills & Traits

• Experience in safety-critical roles
• Strong communication skills (you will be the "eyes and ears" for software engineers).
• A "Safety First" mentality—prioritizing the public's well-being over meeting a delivery ETA.

Physical & Work Environment

• Shift Work: Must be able to maintain a healthy sleep-wake cycle while rotating between day and night shifts.
• Confined Space: Comfort spending extended periods in a vehicle cab equipped with additional computer hardware and monitors.
• Weather: Experience driving in diverse climates, including snow, heavy rain, and high winds, to test system boundaries.

Compensation & Benefits

• Competitive salary (higher than standard operational roles due to the technical nature of the role).
• Full benefits package (Medical, Dental, Vision, 401k).
• The opportunity to be at the forefront of the transportation revolution.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.