Wholesale Counter Person Department: Parts Department Location: Solano County, California Reports To: Parts Manager The Wholesale Counter Person is responsible for providing exceptional customer service to wholesale automotive repair shops, independent garages, fleet accounts, and other commercial customers. This role involves processing parts orders, maintaining strong customer relationships, coordinating deliveries, and ensuring accurate and timely fulfillment of wholesale parts requests. The ideal candidate has strong automotive parts knowledge, excellent communication skills, and the ability to work efficiently in a fast-paced dealership environment.Essential Duties and Responsibilities
Assist wholesale customers in identifying and ordering automotive parts and accessories
Process incoming phone, email, and online wholesale parts orders accurately and efficiently
Maintain strong relationships with existing wholesale accounts and help develop new business opportunities
Verify pricing, availability, and delivery timelines for customers
Coordinate with warehouse staff and drivers to ensure timely deliveries
Prepare invoices, quotes, credits, and returns in accordance with dealership policies
Resolve customer concerns, shortages, backorders, and warranty issues professionally
Maintain accurate inventory records and notify management of stock concerns
Promote dealership parts programs, specials, and manufacturer incentives
Follow all dealership safety procedures and maintain a clean work environment
Meet departmental productivity and customer satisfaction goals
Work collaboratively with service, sales, and warehouse personnel
Qualifications Required Qualifications
High school diploma or GED
Previous automotive parts experience preferred
Knowledge of automotive systems, components, and electronic parts catalogs
Strong customer service and communication skills
Basic computer proficiency and ability to learn dealership management software
Ability to multitask and prioritize in a fast-paced environment
Valid California driver’s license with clean driving record
Preferred Qualifications
Dealership wholesale parts experience
Familiarity with CDK, Dealer Track, DealerOps, Etc
Bilingual abilities are a plus
Physical Requirements
Ability to stand, walk, bend, and lift throughout the workday
Ability to lift up to 50 pounds regularly
Frequent use of phones, computers, and parts inventory systems
Ongoing manufacturer and dealership training opportunities
Equal Employment Opportunity Statement The dealership is an Equal Opportunity Employer and is committed to maintaining a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected status under applicable law.
