Job Description

About the role:

We are seeking a full-time Warranty Administrator with strong administration skills and the ability to work independently, to join the Aftersales team at BYD UK.

Working location: Hounslow, London

Key responsibilities:

• Submit accurate warranty and goodwill claims on a daily and weekly basis

• Monitor daily and weekly reports

• Resubmits all rejected claims promptly

• Administer warranty policy in the best interest of the manufacturer and the customer, aiming for profitability and efficiency

• Maintain records of warranty submissions and customer contributions towards goodwill claims

• Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to the manufacturer on request.

• Follows up on payment of outstanding claims, processing service provider invoices

• Verifies the criteria required by the factory

• Conduct regular onsite audits of service records and physical parts to ensure full alignment with manufacturer standards and internal

• Undertake other tasks as requested by the Aftersales Manager

Skills and requirements

• Minimum 3 years of relevant work experience; familiarity with after-sales service

• Main dealer warranty experience

• Computer skills are essential

• Ability to use own initiative and multitask

• Possess exceptional organisational skills

• Team player

• Personable approach, with a polite and courteous manner

• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.

• Ability to write routine reports and correspondence

• Has right-to-work in the UK

We offer:

• Performance and experience-based competitive remuneration;

• Scottish Widow workplace pension;

• 25 days paid holidays + public holidays;

• On-site free parking;

• Commute allowance;

• Car sacrifice scheme;

• Private healthcare

• Department & company wide teambuilding events;

• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏