Job Description

MISSION

To provide safe, quality automotive maintenance, diagnosis, and repair to customer vehicles

ESSENTIAL DUTIES

• Test drive customer vehicles and run diagnostic devices
• Perform accurate diagnosis of check engine, air bag, antilock, and traction control lights
• Diagnose and repair issues that cause vibration and noise
• Perform mechanical repairs of brake systems, suspension systems, cooling systems, electrical systems, and all other major automotive systems
• Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
• Perform wheel alignment service
• Perform state safety and emissions inspections
• Perform General Service tasks as necessary
• Maintain tools and a clean work area
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Protect company assets
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

Requirements

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

Minimum Education: Associate's Degree or Trade School

Minimum Job-Specific Experience: 3-5 years

Management Experience: N/A

Driver’s License Required: Yes

Other Job-Specific Licenses or Certifications Required: Tire Industry Association ATS certification, ASE certifications, vendor-provided training

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

Job-Specific KSA’s:

Tire & Automotive Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Mastery of all major automotive emissions, engine management, and electrical systems

Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.

Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

Repairing — Repairing machines or systems using the needed tools.

Troubleshooting — Determining causes of operating errors and deciding what to do about it.

Tools & Technology KSA’s:

Equipment Selection — Determining the kind of tools and equipment needed to do a job.

Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties

Cognitive KSA’s:

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Service Orientation — Actively looking for ways to help people.

Communication KSA’s:

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.