Tuffy Tire & Auto Service

Automotive Store Manager - Grand Rapids Michigan

Tuffy Tire & Auto Service  •  $78k - $200k/yr  •  Grand Rapids, MI (Onsite)  •  23 days ago
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Job Description

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Benefits:

  • Bonus based on performance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k) matching
  • Free uniforms

About the Role:

Locally owned and operated full service auto repair shop is looking for a driven and experienced Automotive Store Manager to lead our team and keep our shop running at peak performance. This is your opportunity to take the wheel of a well-known brand and make a real impact on both customer satisfaction and business growth. If you're passionate about the automotive industry and love developing winning teams, we want to hear from you!

Responsibilities:

  • Oversee daily store operations including scheduling, workflow management, and quality control
  • Lead, coach, and develop a team of automotive technicians and service advisors
  • Drive sales performance by meeting and exceeding revenue and profitability goals
  • Deliver exceptional customer service and resolve escalated customer concerns
  • Manage inventory, parts ordering, and vendor relationships
  • Ensure compliance with safety standards, shop policies, and industry regulations
  • Monitor and analyze key performance indicators (KPIs) to improve store efficiency

Requirements:

  • Previous automotive store management or service management experience required
  • Strong knowledge of automotive repair, tires, and general maintenance services
  • Proven ability to lead a team and foster a positive, productive work environment
  • Excellent customer service and communication skills
  • Experience with automotive shop management software and point-of-sale systems
  • Ability to meet sales goals and manage budgets effectively
  • Valid driver's license with a clean driving record

About Us:

We have been a trusted name in automotive repair and tire services for decades, with a reputation built on honest, reliable service that keeps customers coming back. Our Grand Rapids location is proud to serve the local community with a full range of auto repair and maintenance solutions. We offer a supportive team environment, competitive compensation, and the backing of a nationally recognized brand that invests in its people.

Compensation: $78,000.00 - $200,000.00 per year

Tuffy is one of the largest automotive service franchises in the country, and we are always looking for qualified individuals to join our team of automotive service professionals.

OUR MISSION STATEMENT

To Provide the Best Automotive Repair Service in the Industry Through a Continuous Commitment to Quality and Customer Service.

There was a time in America when you either did it right or you didn’t do it at all. Your work was your reputation. Character was forged from a solid job well done — again and again. At Tuffy, we still do things the old-fashioned way. The right way. In fact, Tuffy offers full-service automotive maintenance and repair with a guarantee on parts and labor that you can take to any store. Because to us, there’s only a right way. Tuffy. Done Right. Period.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tuffy Corporate.

Tuffy Tire & Auto Service

About Tuffy Tire & Auto Service

TUFFY HISTORY

Tuffy is one of the largest automotive repair chains in the country. We operate and franchise over 100 locations across Alabama, Florida, Illinois, Indiana, Michigan, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, Tennessee, Virginia, and Wisconsin.

In 1970, the first Tuffy Muffler shop opened in Detroit, Michigan. To keep up with changing times, we've changed and evolved too, from just a muffler shop to a full service auto repair service center. Our service line-up currently includes: Air Conditioning, Alignments, Batteries, Brakes, Engine Diagnostics, Exhaust System, Heating & Cooling, Oil Changes, Preventative Maintenance, Starting & Charging, Suspension & Ride Control, and Tires.

Helping our franchisees to operate successfully and meet the challenges of today's marketplace is the top priority for the Tuffy Franchise and Operations Team. We provide our franchisees with a proven operating system, and as a result, our franchisees have played a key role in the ongoing success of Tuffy.

OUR VALUE PROPOSITION:

Over 50 Years in Business

State of the Art Management, Sales & Technical Training

Comprehensive Marketing & Advertising Programs

National Vendor Partnerships

National & Local Support

Powerful Brand Proposition

On-going Research & Development

WHY TUFFY?

The consumers in your community are shopping for more than price and convenience. They want trust as well. Since 1970, Tuffy has been committed to building long term relationships with customers and as a franchisee you can expect the same commitment to quality service. Tuffy is a brand that is completely dedicated. So much so, that Done Right. Period. is our tagline. It is the common thread that runs through everything we do. It means our work, customer service, and the entire shop experience are a step above the competition.

OUR MISSION:

To Provide the Best Automotive Repair Service in the Industry Through a Continuous Commitment to Quality and Customer Service.

Industry
Automotive & Mobility
Company Size
201-500 employees
Headquarters
Toledo, Ohio
Year Founded
1970
Website
tuffy.com
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