Drive Your Career Forward with AAA Club Alliance!
Are you a proven leader with a strong automotive background and a passion for driving results? AAA Club Alliance is actively hiring an Automotive Repair Manager to lead shop operations, develop talent, and deliver an exceptional customer experience.
This is a hands-on leadership position ideal for someone who thrives in a fast-paced environment, understands shop metrics, and knows how to build a high-performing team.
At AAA, you’ll be backed by a trusted, nationally recognized brand and have access to the tools, technology, and support needed to succeed.
Join AAA and take the lead in driving performance, developing your team, and growing your career.
Apply today—leadership opportunities available now!
Location Address: 4010 Dearborn Circle, Mount Laurel, NJ 08054
At AAA, your success is our success. As an Automotive Repair Manager, we can offer you:
The starting base compensation for this position is $76,307 to $111,164 annually. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
This position is eligible to earn monthly incentive pay based upon store sales and overall performance
You’ll get Sundays off each week, and another day during the week off dependent on business need.
The primary purpose of this position is to drive sales attainment and ensure the profitability of the automotive facility by strategically managing inventory and fostering a high-performance sales environment. this role focuses on achieving net income growth through effective pricing strategies, promotional initiatives, and optimizing the sales process. Additionally, this position is responsible for implementing comprehensive technical and sales training programs to enhance the skills of the sales team, ensuring they are well-equipped with product knowledge and effective sales techniques. By cultivating a motivated and knowledgeable workforce, this position plays a crucial role in enhancing customer satisfaction and loyalty, ultimately contributing to the facilities overall success.
Staff Management and Development:
Effectively hire staff and schedule associates to meet changing business needs.
Evaluate staff performance, provide coaching, and counsel associates to ensure quality development, effectiveness, and productivity.
Identifyand schedule seminars, training programs, and schooling for technicians, service writers, and other personnel tomaintaina technicallycompetent staff.
Customer Service and Relations:
Consistently monitor andassurehigh-quality customer service by associateson a daily basis
Review necessary repairs with customers, addressquestionsor concerns, and resolve problems or special requests, including authorizing special member services.
Effectively and efficiently respond to customer complaints,maintaininghigh oversight both in the shop and at the front counter.
Operational Oversight:
Oversee the scheduling of repairs and maintenance, continually review facility efficiency, and implement changes to ensureoptimaloperations.
Prepare weekly and monthly reports on Car Care facility operations for management review.
Prepare and adhere to income and expense budgets, ensuring the facility meets annual revenue and net income goals while achieving budgeted sales.
Technical Assistance and Compliance:
Provide technicalassistanceto Car Care associates as needed.
Act as the Health & Safety Officer, managing safety and shop compliance issues in line with OSHA and local laws.
Stay current on EPA and environmental laws,advisingthe organization of changes affecting operations and services.
Business Development and Community Engagement:
Develop external business relationships to generate business and enhance the AAA Club Alliance (ACA) image in the community.
Establish partnerships with vendors to offer a complete range of products and services beneficial to ACA.
Participate in local and national automotive organizations to enhance ACA’s position within the industry and commitment to a cleaner environment.
Process Improvement and Performance Management:
Recommend process improvement opportunities to leadership to ensure ACAremainscompetitive.
Facilitate the effective use of tools tomaintaincompliance and align with Key Performance Indicators.
Lead the team to exceed Customer Satisfaction and Quality scores while meeting productivity goals.
General Responsibilities:
Maintain awareness of car care products and AAA’s services to provide exceptional member and client experiences.
Practice ACA Shared Values, perform all related duties asrequired, and undertake other tasks as assigned.
Other duties as assigned.
Associate’sdegreeor equivalentrequiredA combination of education and experience may be considered in lieu of a degree.
Minimum of 6years in the automotive industryrequired 3 years in a leadership or supervisory rolepreferredNational Institute of Automotive Service Excellence (ASE) certification as a “Master Automotive Technician”stronglypreferred.
Mustpossessand maintain a valid operator’s license; 5 years driving experience with an excellent record and the ability tooperateboth automatic and manual transmissions on passenger vehicles and light and medium duty trucks.
Satisfactory pre-and post-employment screening results.
Ability to work autonomously managing a retail automotive services operation.
Ability to work with automotive diagnostic equipment andprovidetechnical guidance toteam
Ability to work effectively with cross-functional teams and regional/corporate support departments.
Advanced knowledge and ability to work with PC-based (Microsoft Office Suite, Word, Excel) and automotive computer equipment and software applications.
Effective organizational and analytical skills.
Effective written and oral communication skills.
Ability to effectivelyinteractionwith others.
Demonstrated ability to respond to customer inquiries and refer customers to the associates who can bestassistthem with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other Retail products.
Ability to read and interpret financial data and reports.
Full time Associates are offered a comprehensive benefits package that includes:
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Car Care
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands.
For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA’s mission by providing a full suite of products and services to millions of AAA Members, from roadside assistance to insurance to travel support. We pride ourselves on always being there when you need us, delivering the highest level of customer service and value to each and every member. We seek to be a trusted ally—on the road and throughout life’s journey.
AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America.
