Are you a natural leader with a knack for maximizing performance and driving results? This is your chance to take the wheel and steer your career towards success with AAA Club Alliance!
As an Automotive Repair Manager for AAA, you'll oversee operations, mentor technicians, and ensure our customers receive top-notch service through every interaction. With your exceptional organizational skills, strong business acumen, and automotive expertise, you'll lead by example, fostering a culture of excellence and teamwork. Join us and enjoy the thrill of managing a state-of-the-art facility, leveraging cutting-edge technology, and fueling your passion for the automotive industry. Rev up your career and accelerate towards new heights with AAA today!
Location Address: 197 E. Dekalb Pike, STE 350, King of Prussia, PA 19406
At AAA, your success is our success. As an Automotive Repair Manager, we can offer you:
The starting base compensation for this position is $72,838 to $106,111 annually. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
This position is eligible to earn monthly incentive pay based upon store sales and overall performance
You’ll get Sundays off each week, and another day during the week off dependent on business need.
What our Automotive Repair Managers do:
Staff Management and Development:
Effectively hire staff and schedule associates to meet changing business needs.
Evaluate staff performance, provide coaching, and counsel associates to ensure quality development, effectiveness, and productivity.
Identifyand schedule seminars, training programs, and schooling for technicians, service writers, and other personnel tomaintaina technicallycompetent staff.
Customer Service and Relations:
Consistently monitor andassurehigh-quality customer service by associateson a daily basis
Review necessary repairs with customers, addressquestionsor concerns, and resolve problems or special requests, including authorizing special member services.
Effectively and efficiently respond to customer complaints,maintaininghigh oversight both in the shop and at the front counter.
Operational Oversight:
Oversee the scheduling of repairs and maintenance, continually review facility efficiency, and implement changes to ensureoptimaloperations.
Prepare weekly and monthly reports on Car Care facility operations for management review.
Prepare and adhere to income and expense budgets, ensuring the facility meets annual revenue and net income goals while achieving budgeted sales.
Technical Assistance and Compliance:
Provide technicalassistanceto Car Care associates as needed.
Act as the Health & Safety Officer, managing safety and shop compliance issues in line with OSHA and local laws.
Stay current on EPA and environmental laws,advisingthe organization of changes affecting operations and services.
Business Development and Community Engagement:
Develop external business relationships to generate business and enhance the AAA Club Alliance (ACA) image in the community.
Establish partnerships with vendors to offer a complete range of products and services beneficial to ACA.
Participate in local and national automotive organizations to enhance ACA’s position within the industry and commitment to a cleaner environment.
Process Improvement and Performance Management:
Recommend process improvement opportunities to leadership to ensure ACAremainscompetitive.
Facilitate the effective use of tools tomaintaincompliance and align with Key Performance Indicators.
Lead the team to exceed Customer Satisfaction and Quality scores while meeting productivity goals.
General Responsibilities:
Maintain awareness of car care products and AAA’s services to provide exceptional member and client experiences.
Practice ACA Shared Values, perform all related duties asrequired, and undertake other tasks as assigned.
Other duties as assigned.
What you will need to succeed:
KNOWLEDGE SKILLS AND ABILITIES(Those necessary for competentperformance ofthe job)
Ability to work autonomously managing a retail automotive services operation.
Ability to work with automotive diagnostic equipment andprovidetechnical guidance toteam
Ability to work effectively with cross-functional teams and regional/corporate support departments.
Advanced knowledge and ability to work with PC-based (Microsoft Office Suite, Word, Excel) and automotive computer equipment and software applications.
Effective organizational and analytical skills.
Effective written and oral communication skills.
Ability to effectivelyinteractionwith others.
Demonstrated ability to respond to customer inquiries and refer customers to the associates who can bestassistthem with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other Retail products.
Ability to read and interpret financial data and reports.
WORKING CONDITIONS(Under typical circumstances)
Full time Associates are offered a comprehensive benefits package that includes:
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Car Care
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands.
For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA’s mission by providing a full suite of products and services to millions of AAA Members, from roadside assistance to insurance to travel support. We pride ourselves on always being there when you need us, delivering the highest level of customer service and value to each and every member. We seek to be a trusted ally—on the road and throughout life’s journey.
AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America.
