Key Responsibilities

• 
  Achieve branch and individual staff sales
  targets consistently.
• 
  Monitor sales activities including customer
  enquiries, quotations, and returns.
• 
  Control branch costs and optimize resources
  utilization.
• 
  Identify cost-saving measures and report on
  losses, damages, or variances.
• 
  People Management & Leadership
• 
  Supervise
  and guide staff to deliver high performance.
• 
  Manage
  attendance, staff schedules, leave, and overtime.
• 
  Conduct
  probation, appraisal, and performance evaluations.
• 
  Identify
  training needs and liaise with HR for capacity building.
• 
  Coach
  staff on upselling, cross-selling, and customer engagement.
• 
  Maintain
  staff motivation, grooming, and readiness with tools of trade.
• 
  Resolve
  conflicts and foster a professional and respectful workplace.

Showroom Management & Merchandising

• 
  Ensure
  the showroom is fully stocked, attractively displayed, and aligned with
  merchandising standards.
• 
  Conduct
  floor walks to check arrangements, stock-outs, and damages.
• 
  Propose
  new display ideas and product requisitions based on trends.
• 
  Rotate
  slow-moving items back to the warehouse to create space for fast-moving stock.

Compliance & Administration

• 
  Ensure
  compliance with SOPs in sales, stock handling, and deliveries.
• 
  O
  versee
  cashier operations, invoicing, and end-of-day reconciliations.
• 
  Ensure
  daily banking is done with no variances or mishandling.
• 
  Monitor
  facility repairs, maintenance, permits, and licenses
• 
  Enforce
  HR and company policies within the branch.
• 
  Submit
  accurate and timely weekly, monthly, and quarterly report

• 
  Conduct
  monthly stock takes and reconcile variances.
• 
  Ensure
  correct product labeling, pricing, and availability
• 
  Monitor
  stock levels and requisition replenishment on time.

Customer Experience

• 
  Maintain
  high standards of customer service excellence.
• 
  Handle
  customer complaints and feedback promptly.
• 
  Ensure
  timely delivery of goods and services.
• 
  Develop
  initiatives to enhance customer experience and share best practices across
  branches.

Reporting

• 
  Prepare
  and submit timely reports including sales performance, stock-outs, footfall,
  debtors, damaged/slow-moving items, and customer database updates.
• 
  Share
  daily meeting minutes and sales notes with management.
• 
  Ensure
  all reports are accurate, submitted before deadlines, and shared with the
  relevant stakeholders (CEO/COO, Marketing, Procurement, etc.).
• 
  Perform
  any other duties as may be required from time to time.

Requirements

• 
  Bachelor’s Degree in Business, Management, or related field
• 
  At least
  3–5 years’ experience managing a team
  in a retail environment.
• 
  Minimum
  2 years in a supervisory or assistant branch manager role
  .
• 
  Proven ability to meet and exceed sales and profitability targets.
• 
  Strong skills in stock control, merchandising, and branch operations.
• 
  Proficient in MS Office (Word, Excel, PowerPoint).

Skills & Competencies

• 
  Strong leadership and people management skills.
• 
  Excellent oral and written communication.
• 
  Highly analytical with strong problem-solving ability.
• 
  Decisive, organized, and detail-oriented.
• 
  Ability to work under pressure and manage multiple priorities.
• 
  Strong interpersonal skills and a customer-first mindset.

• 
  Strategic/Big Picture Thinking
• 
  Effective Delegation
• 
  Creativity & Initiative
• 
  Customer Focus
• 
  Integrity and Professionalis