Job Description

Drive Innovation. Deliver Exceptional Service.

At Larson Volkswagen of Tacoma, we believe service excellence starts with passion — passion for people, precision, and the Volkswagen brand. We’re looking for a dedicated, customer-focused Service Writer who thrives in a fast-paced environment and takes pride in creating a seamless, transparent, and exceptional service experience for every driver who walks through our doors.

If you’re motivated, detail-oriented, and inspired by the craftsmanship and innovation behind every Volkswagen, this is your opportunity to build a rewarding career with a team that values quality and teamwork.

Why You’ll Love Working with Us

• Driven by Excellence: Join a service team that embodies Volkswagen’s commitment to precision, performance, and customer satisfaction.
• Career Growth: Clear advancement opportunities within the Larson Automotive Group.
• Training & Support: Receive comprehensive Volkswagen-specific training to master your craft.
• Collaborative Environment: Work alongside knowledgeable professionals who support one another’s success.
• Rewarding Work: Help customers stay confidently on the road while contributing to a brand built on trust and innovation.

What We’re Looking For

• Customer-Focused: You communicate clearly, build trust, and genuinely care about each customer’s experience.
• Organized & Efficient: You excel at managing multiple priorities without compromising quality.
• Passionate About Cars: You appreciate the precision and performance that make Volkswagen stand out.
• Driven to Grow: You’re eager to learn, adapt, and advance within a brand that leads the industry in innovation.

What You'll Do

• Customer Engagement: Greet customers, schedule service appointments, and accurately document vehicle concerns.
• Communication & Updates: Provide transparent estimates, keep customers informed throughout the service process, and ensure clarity at every step.
• Process Coordination: Track repair orders, parts, and warranty documentation with accuracy and efficiency.
• Customer Satisfaction: Deliver an outstanding service experience that reflects Volkswagen’s reputation for excellence.

Compensation

• Earning Potential: $61,000 - $100,000/year
• Competitive Commission:
  • 4.75% of RO parts and labor sales for CSI below zone
  • 5.25% for CSI above zone
  • 5.5% for CSI in the top 10% of the zone
• Strong Customer Base: Work with loyal Volkswagen owners and expert technicians.
• Ongoing Training: Continuous learning through Volkswagen and Larson Automotive development programs.
• Career Advancement: Opportunities to grow within the service drive and beyond.

Larson Automotive Benefits

• Medical, Vision & Dental Insurance
• Company-Paid Life & AD&D Insurance
• Additional Coverage: Supplemental Life & AD&D, LTD, Accident, Hospital Indemnity, Pet Insurance
• Wellness Programs: Employee Assistance Program (EAP), KOFE financial wellness program
• Retirement: 401(k) with company match and flexible contribution options
• Time Off & Holidays: PTO accrual from day one plus paid holidays
• Employee Perks: Exclusive vehicle purchase and service discounts

At Larson, we believe everyone deserves to feel respected, valued, and included.
We’re committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported—because that’s what family means to us.

Ready to Drive Your Career Forward?
Apply today to join Larson Volkswagen of Tacoma — where passion meets precision, and every team member plays a part in delivering the exceptional Volkswagen experience.

Requirements

• Provide above average Customer Service.
• Automotive dealership experience preferred, but not necessary.
• Ability to properly handle potentially stressful situations.
• Friendly, courteous, professional with a "team player" attitude.
• Self-motivated to work independently as well as part of a team.
• Ability to take direction well.
• Clear and concise communication skills
• Highly organized

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.